Ask Ben Character
ask
ben
All brandsHow it works
Homepage
Brands
thediamondstore-co-uk

Explore

  • Brands A-Z

Company

  • How it works
  • About Yotpo
Ben
By
    Ben
    By

    Explore

    • Brands A-Z

    Company

    • How it works
    • About Yotpo

      Site reviews

      How we present the reviews
      Anonymous user
      Patrick H.πŸ‡¬πŸ‡§
      Verified Buyer
      1 out of 5 stars

      With a name like Diamond

      With a name like Diamond store you could be forgiven for believing that they actually store stuff. They didn't store my two orders even though across their entire items for sale each item is labelled as delivered tomorrow. I cancelled one order when they informed me it would be 'handcrafted' and delivered within 14 to 21 days. But then I changed my mind and reordered, as an apology for messing them about I said send the 2 items together to save them postage costs. In the mean time I WhatsApp's them asking if the 2 items would be good as a set even though they're not sold as matching. Was told by the person they're working from home so cant answer, I asked can I ring the 'store' no sorry you cant no one would be able to see them! - for colour match etc. There followed many emails to and fro eventually I asked for the earrings to be sent alone before the necklace, they were now on back order- eventually they asked what day I'd like them because they are closing for the rest of the week, I said Thursday, on Friday they said delivery on Monday, on Saturday they arrived. A proper palaver but no big deal. The earrings are good though the colour of the Aquamarine is very weak, not as the photo shows, in certain light they are almost colourless. It's necessary to look closely in correct light to see the colour. The Diamond store are good at trying to be very customer focused in delivering service. Communications are good(apart from no telephone) as is their packaging. The problem is trust, if goods are shown as 'delivered tomorrow' it is very bad to be told their website isn't live so doesn't show stock control and will be 'handcrafted' delivered in 14 to 21 days - my necklace was delivered in 23 days. Time enough for it to be knocked out in China and posted, nothing wrong with that, most stuff is. It's a good retail business that carries minimal stock and gets away with it, few do. There's an old saying 'if you haven't got it you cant sell it' The necklace, comes with a c...

      APR 18, 2026
      Anonymous user
      Nashida L.πŸ‡―πŸ‡΅
      Verified Buyer
      5 out of 5 stars

      Perfect, as usual

      Perfect, as usual

      APR 17, 2026
      Anonymous user
      belindaπŸ‡¬πŸ‡§
      Verified Buyer
      5 out of 5 stars

      Lovely ring really quick shipping

      Lovely ring really quick shipping everything was great thanks diamond store

      APR 17, 2026
      Anonymous user
      Neil H.πŸ‡¬πŸ‡§
      Verified Buyer
      5 out of 5 stars

      BRILLIANT

      BRILLIANT

      APR 16, 2026
      Anonymous user
      Samson A.πŸ‡ΉπŸ‡­
      Verified Buyer
      5 out of 5 stars

      Beautiful ring, delivered on time

      Beautiful ring, delivered on time

      APR 16, 2026
      Anonymous user
      Elizabeth W.πŸ‡¬πŸ‡§
      Verified Buyer
      5 out of 5 stars

      First class service from placing

      First class service from placing order to a very prompt delivery . Delivery was by Dpd and delivered on time, very efficient and asked for the pin number before handing package over. The packaging was amazing, lots of thought has gone into this to make it such a pleasurable experience when you open it. I am so pleased with my ring it's absolutely stunning, more beautiful than I could ever have imagined and at a great price. I would definitely recommend The diamond store. Excellent service and a pleasure to purchase from.

      APR 16, 2026
      Anonymous user
      Aileen T.πŸ‡¬πŸ‡§
      Verified Buyer
      5 out of 5 stars

      My daughter was delighted with

      My daughter was delighted with her necklace which came on time and we would certainly use your company again

      APR 16, 2026
      Anonymous user
      Edina S.πŸ‡¬πŸ‡§
      Verified Buyer
      5 out of 5 stars

      Really pleased with earnings delivery

      Really pleased with earnings delivery

      APR 16, 2026
      Anonymous user
      Joanne Z.πŸ‡¬πŸ‡§
      Verified Buyer
      5 out of 5 stars

      Absolutely love my eternity ring.

      Absolutely love my eternity ring. So sparkly and beautiful. I love that you have the option to pay off the amount over a longer time period than Clear pay and Klarna . It arrived so quickly- sooner that I expected as at time of order, it said that my size may need to made first. Hubby got this ring and its serves a dual purpose aside to recent weight loss, my engagement and wedding band are quite loose and now this gorgeous ring in in my current band size so keeps the others from falling off. Highly recommend the Diamond Store.

      APR 16, 2026
      Anonymous user
      Skye H.πŸ‡¬πŸ‡§
      Verified Buyer
      1 out of 5 stars

      It was a painful experience.

      It was a painful experience. Ordered near a bank holiday which turned out to be a bad decision. The product was supposed to be delivered next day, from the point of order it took 6 days to arrive. The Ai responses are inaccurate and frustrating.

      APR 14, 2026
      Anonymous user
      Bridget A.πŸ‡¬πŸ‡§
      Verified Buyer
      5 out of 5 stars

      Received within a day and

      Received within a day and reliably!

      APR 14, 2026
      Anonymous user
      Gary S.πŸ‡¬πŸ‡§
      Verified Buyer
      5 out of 5 stars

      I ordered some earrings over

      I ordered some earrings over the recent bank holiday weekend and they arrived swiftly. Gave them to wifey as a nice surprise present and I got the happy response I was hoping for. A job well done πŸ‘πŸΌ

      APR 14, 2026
      Anonymous user
      mrs m.πŸ‡¬πŸ‡§
      Verified Buyer
      5 out of 5 stars

      Came in the expected time

      Came in the expected time beautifully boxed and packaged

      APR 13, 2026
      Anonymous user
      Andrew W.πŸ‡¬πŸ‡§
      Verified Buyer
      5 out of 5 stars

      The jewelry came well packaged

      The jewelry came well packaged and within the delivery window.

      APR 13, 2026
      Anonymous user
      bob t.πŸ‡¬πŸ‡§
      Verified Buyer
      5 out of 5 stars

      Web site a little bit

      Web site a little bit misleading but service and staff excellent

      APR 13, 2026
      Anonymous user
      Jonathon M.πŸ‡¬πŸ‡§
      Verified Buyer
      5 out of 5 stars

      Great

      Great

      APR 9, 2026
      Anonymous user
      James C.πŸ‡¬πŸ‡§
      Verified Buyer
      5 out of 5 stars

      The item is as described,

      The item is as described, a very beautiful ring.

      APR 7, 2026
      Anonymous user
      Sarah A.πŸ‡¬πŸ‡§
      Verified Buyer
      5 out of 5 stars

      Absolutely fantastic place I will

      Absolutely fantastic place I will only buy from the Diamond store

      APR 7, 2026
      Anonymous user
      Claire L.πŸ‡¬πŸ‡§
      Verified Buyer
      5 out of 5 stars

      Quick and safe delivery, great

      Quick and safe delivery, great communication

      APR 7, 2026
      Anonymous user
      Huda H.πŸ‡¬πŸ‡§
      Verified Buyer
      5 out of 5 stars

      Excellent service Beautiful product

      Excellent service Beautiful product

      APR 6, 2026
      12345
      the-diamond-store-london.myshopify.com logo

      the-diamond-store-london.myshopify.com

      jewelry & watches
      4.9
      |
      23,312
      Visit online store
      the-diamond-store-london.myshopify.com logo

      the-diamond-store-london.myshopify.com

      jewelry & watches
      4.9
      |
      23,312
      Visit online store
      4.9
      4.9 out of 5 stars
      Based on 23312 reviews
      5
      21634
      4
      1352
      3
      263
      2
      15
      1
      48
      Ratings distribution data table
      StarsCount
      521634
      41352
      3263
      215
      148
      Total23312

      More brands you might like

      Melinda Maria brand image
      jewelry & watches

      Melinda Maria

      View brand|Shop brand
      Rating
      4.9
      Total Reviews
      159.6K
      Sashka Co. brand image
      jewelry & watches

      Sashka Co.

      View brand|Shop brand
      Rating
      5.0
      Total Reviews
      81.0K
      James Avery Production brand image
      jewelry & watches

      James Avery Production

      View brand|Shop brand
      Rating
      4.9
      Total Reviews
      138.9K