Absolutely brilliant from start of looking to arrival of the ring. Easy no navigate website, fair pricing, gorgeous rings and helped chat/phone all from the team.

Everything spot on

Great experience. Quick delivery. Great quality

The whole experience was wonderful, great product, excellent price, great customer service from Hazel, ordered and received within 24hrs - amazing. would thoroughly recommend.

Honestly couldn't be happier with the service I received and delivered quicker than I thought

The service was exceptional. Professional and friendly. Shipped quickly.

Quite disappointed much smaller in size than actual photo

After 2 months I still haven’t received this item.

Express delivered, secured and handled safely

Excellent customer service

No issues

Arrived next day excellent packaging love it

Excellent prompt safe service

Easy to shop from and quick delivery

Excellent service. My ring arrived, beautifully packaged, exactly when I was advised it would.

The diamond store is great and they answer emails and questions very quickly. They have beautiful jewellery as well. I am truly obessed and a HUGE victim of marketing! 😂

Very well organised . Delivered 24 hours after ordering. Sizing was spot on. Ring is beautiful

Highly recommend this bracelet it’s subtle , it also very shiny

Best store for Diamonds

With a name like Diamond store you could be forgiven for believing that they actually store stuff. They didn't store my two orders even though across their entire items for sale each item is labelled as delivered tomorrow. I cancelled one order when they informed me it would be 'handcrafted' and delivered within 14 to 21 days. But then I changed my mind and reordered, as an apology for messing them about I said send the 2 items together to save them postage costs. In the mean time I WhatsApp's them asking if the 2 items would be good as a set even though they're not sold as matching. Was told by the person they're working from home so cant answer, I asked can I ring the 'store' no sorry you cant no one would be able to see them! - for colour match etc. There followed many emails to and fro eventually I asked for the earrings to be sent alone before the necklace, they were now on back order- eventually they asked what day I'd like them because they are closing for the rest of the week, I said Thursday, on Friday they said delivery on Monday, on Saturday they arrived. A proper palaver but no big deal. The earrings are good though the colour of the Aquamarine is very weak, not as the photo shows, in certain light they are almost colourless. It's necessary to look closely in correct light to see the colour. The Diamond store are good at trying to be very customer focused in delivering service. Communications are good(apart from no telephone) as is their packaging. The problem is trust, if goods are shown as 'delivered tomorrow' it is very bad to be told their website isn't live so doesn't show stock control and will be 'handcrafted' delivered in 14 to 21 days - my necklace was delivered in 23 days. Time enough for it to be knocked out in China and posted, nothing wrong with that, most stuff is. It's a good retail business that carries minimal stock and gets away with it, few do. There's an old saying 'if you haven't got it you cant sell it' The necklace, comes with a c...