Hi, I have to let you know after the new software update in the phone app, it's a pleasure to read the device. Good work

Super impressed with the products and customer support.

We use Nr1 and it appears to be reliable. Improvement have to be done especially about data retriving, but assistance have been very good up to now.

Good overview

The port that the device plugs into looks like it should be an Access Port. Not a Trunk Port. The devices go off-line for a time and I don't know why. Some of the config is a learned thing as the documentation and sometimes the support are lacking. Otherwise, generally good. I changed the port to access and now the 1 device is no longer off-line for 2 months. Weird, huh?

After the initial enquiry communication, the request was actioned to give us the response for moving forward with the hardware & software issue

UbiBot are happy to help with set up and any downstream issues with the devices. We have a monitor per freezer on site, so having customer service to help provide user and assignment details is perfect. Only downside is that our sites hidden network is hard to connect to, so switch to SIM card where you have poor WIFI to limit service disruption.

new app can use some revision

Excellent long term performance.

the system is very practical to work

Have just set mine up as a testing unit and i have to say so far im impressed. The more i play with the WS1 to more functions ive found. Ultimately time will tell. Easy to set up and link.

I have 6 units monitoring Food Pantry Freezers. I was initially having trouble with units on fringe of router reception dropping off line. After replacing router RSSI unproved by over 6dbm. Now no problems. Units held data even after being offline for several weeks!

Customer service was helpful but the app itself is not clear for use. I tried multiple times to change the settings for notifications. I reached out as well. This should be simple. In the end, I wasn't able to resolve it at all. Now, I just check myself and ignore the emails as I can't set the frequency with any precision so they typically reach a max and stop

Really enjoy the Ubibot product for tracking my orchid grow tent environments.Your products allow me to know exactly how they are doing no matter where I am. BTW - Please add API access to all raw data, this is a critical missing feature.

Vicky from the support team was very helpful!

Great customer service!

professional resolution of my problem.

Fast solution, but the app and/or device should have expressed the issue why it was failing the wifi sync. The wifi sync was working, but device got error as no account data space - data needed to be deleted. In my case this happened as wifi when down, for several days, the rule alerting when no contract with device filled up data. Once wifi fixed, device kept failing to reconnect - but gave no good reason why. - seems like netword or PW issues - I needed tech to explain. The app could have called this out as the attempt to reset/resync wifi, before the attempt was.made..

Great help anytime I need it

Connection to the Wi-Fi is very poor; but it is the only one in the market.