Love this product and all the scent options.

Shipping was fast! I received the sample pack a few days after I ordered m!

Love the product!

Love all just want them to last longer

Fast delivery.

Great

Every time someone comes to my house they say it smells so good

Quick shipping

Great product. Quick shipping. Gets the job done!

This medium scent was really nice, I normally choose the strong scent I like this one.

Shipping was very quick

Great scents

Great!

I have worked with other members of the Customer Service department in the past, and this was by far the most disappointing interaction I’ve experienced. I appreciate that the website includes FAQs, and I understand their purpose. However, when consumers invest in a product, their focus is typically on understanding the product itself — how it works, what features it offers, and whether it delivers on its promises. That information is generally expected to be clearly communicated throughout a company’s website, rather than buried within a small FAQ link. I also understand the importance of policies and procedures; I operate a business myself and recognize the need for consistency and guidelines. While Ashley’s initial response was not especially warm or customer-focused, I was prepared to accept it as adherence to company policy. Unfortunately, the interaction took a different turn with the comment: "Additionally, your 431 points would have equated to $4. 31, just FYI. " That statement came across as dismissive and unnecessarily condescending. While $4. 31 may seem insignificant to some, value is subjective, and savings matter to many customers. More importantly, customer concerns should not be minimized based on dollar amount. Particularly when products carry a premium price point, customers expect both quality and a positive experience when seeking support. This interaction did not reflect the professionalism I would expect from someone carrying the title of "Customer Experience Coordinator. " Customer experience extends beyond simply enforcing policy; it also involves empathy, tone, and making customers feel heard and respected.

Great relaxing smell

Awesome

Customer service has been very helpful with any shipping issues and I look forward to the online sales so I can continue trying new fragrances.

Great

Great customer service

I am so Happy that I found you guys. My apartment now smells Fabulous ALL The Time!!!!