Quality helpful staff; good lay-out of showroom in Glasgow; timely delivery. All good.

I'll start with the poaitive that I am very happy with the end result. The sales team and the fitter were fantastic and coukdnt do any more to help. Unfoetuently I cant give 5 stars as experienced a number of challenges between ordering and completions most of which were resolved in the end. 1. Promised on multiple occasions that id receive a call from thw fitting team to discuss additional material requested after the survey. Never received any of the 5 promised calls so ended up having to over order to be safe. 2. Despite being given very clear and detailed room lay out the wrong door bars where ordered and sent. I hold my hands up that I should of maybe checked this a bit more careful but I dont know the difference. Again when it came to fitting the lad doing it resolved this quickly and provided a great finish. 3. Was told throughout the sale that i could retuen any left overs for a full refund. No mention that this had to be collected from my address with a £50 collection fee. 4. Wrong beading was used in one room. This was quickly and brilliantly handled by the fitter who reolved the issue and the room looks great.

Had fitting done on my stairs. Looks great and happy with the quality. Do feel like they left more of a mess than necessary as I had some loose nails and bits of carpet left all over the place. But I can't complain about the actual finish product.

Great service thanks

All arranged on time

We love our engineered wood floor. The finished product was expertly installed by Courtney from Floorless by Design. The planning and ordering from Direct Wood Flooring in Havant was a mixed bag. The staff a pleasant but very young and, it transpires, inexperienced. The order itself was a bit of a mess, underlay ordered when not needed and the door trims were completely the wrong colour. It has taken a while to get things fixed and we're still not finished chasing up returned items. Shipping: We ordered skirting to go with the flooring but it was inadequately packed for a no frills delivery company like Palletline. There was no real protecting of the product so several of the boards arrived chipped. Fortunately the flooring itself was better protected. A second order came by the Flooring Superstore van and was in better shape.

Excellent service, would highly recommend this company

Excellent product

Excellent service from start to finish. Would recommend without hesitation. Decking solid and of excellent quality.

The staff at York store so helpful , order and delivery was on time and when we wanted another pack , ordered and sent same day, Five star service, Thank you

ok

Great support and quick to handle questions and queries 🤩

Great service and lovely flooring our second time buying this floor after wanting to extend it throughout the house

Great product and fast delivery well happy thanks

Hustle free delivery and the floor is fantastic!

Great communication, fast shipping and fab product

Excellent quality product & fitted by very knowledgeable professionals. A job well done, very impressive!

Really happy with the service we receive, delivered when we requested, very happy with the driver very polite and helpful thank you for great service

Excellent service-delivery arrived on specified date & time.

Great service and the fitters were really lovely.