Great customer service from Cannington store

freindely, efficient service

It was available quicker than expected and when I wasn’t available on the delivery day offered snooze made it happen next day. The delivery guy was efficient and made lifting a mattress look so easy 😂

Customer service was incredible

I have no issues with the mattress, however, the delivery process was delayed for a few days and it was uncoordinated. The subcontractor did not come in the prescribed time window which caused problems with other personal (medical) arrangements which had been clearly relayed to the warehouse. The driver parked right across the driveway, blocking access and then he reversed while his colleague was standing on the open tail gate. Ten days later I received emailed instructions about what to expect for my forthcoming delivery!

Snooze were very helpful with information in purchasing the bed. The delivery of the bed was good as it did come in the time we were told it would arrive.

Fast delivery. Great mattress for both my husband and me.

Extremely happy with the excellent service provided to me by Hannah at Mornington snooze she was extremely knowledgeable about the products she sells and has the personality to match thank you Hannah for a great experience

Sales through to delivery was fine! Thank you!

Shipping took over 3 months.

Delivery needs to be faster

In-store purchase was very pleasant, with appropriate discounts applied. Sales person, Polly, very personable. Lost one star due to problem with transferring promised Velocity points - probably a head office problem.

Great

Seamless ordering and delivery

Great service in store and prompted courteous delivery of purchases.

Great choice of products. Nice people to deal with. Kept me informed every step of delivery

The ladies in the store were amazing, it was the best store I visited when searching. She listened to me and was happy to show me everything I asked about. Couldn’t recommend them enough!

The in store service was excellent.

Experience with Snooze Highpoint was really good. The bed was delivered from Snooze in Geelong, but purchased at Snooze in Highpoint, who organised everything for me. Everything worked very well

Excellent service and very knowledgeable staff.