Excellent customer serv8ce as always. Knowledgeable. So much help with my situation. Vert grateful

Janette in customer service was amazing for tracking my online order and seeing where my package was at. SkinAct has always been amazing with their customer service support. I will always recommend them!

Ryan was helpful, knowledgeable and friendly. Thank you

I was referred to Yolanda and very satisfied with our conversation and looking forward to using skin acts spa equipment. Thank you Juliana

As to the customer service it was outstanding. It was a joy talking to Ziz. Appreciated the insight on the products. After ending the call. Placed an order.

The customer service is a charm, absolutely the best of the best energetic, polite they solve your concern🩷

Customer service is always great! They always answer my questions and are super nice.

Excellent customer service. Very quick to answer the phone and very respectful. They had an answer to all my questions and helped with technical questions.

I had a few questions about setting up my new 10 in 1 hfacial unit. Cherry was so helpful and answered all of my questions. She went above and beyond to help me out.

One of the motors in my Malibu chair stopped working. The technical suport was super efficient to try to figure out what the issue was and the parts were shipped. It took me a month to receive them but all worked well.

My representative was kind, courteous and professional. I needed to purchase a new steamer and he was able to help me out with that as well as getting some micro needling cartridges overall all of my orders and contact with Skin Act employees have been pleasant and I would definitely be willing to shop with them again.

Zoro was the very best in assisting me with the million questions that I had about beds. We met at the esty convention and I ended up picking out a different bed at the Skin Act showroom that is more suitable for my services, thanks for his knowledge. Not only was Zoro not pushy which I greatly appreciated, he was patient. I’m very excited about the bed!

I spoke with a lovely young lady on the phone earlier who was very informative and thorough with my order. She was very kind, polite, and has excellent customer service skills. I am very happy with my purchase that she helped me with. She was sincere, helpful and professional. Thank you!!!

I appreciate that a friendly human answered the phone. I ordered a second portable elite to get a complete bein set as I accidentally got the argon set. This is such high quality equipment I hope it doesn’t wear out and we can’t get them in the future. He made sure I got the neon. Thanks. Don’t buy in to AU. It’s incompetent abd you will lose customdrs

She was very friendly and helpful, thank you

Jeanette was great !

I need a beaker replacement. After speaking to Jeannette briefly, she said she would check on it and return the call on Monday. I think she gave me hope with excellent customer service!!

I called in to have an order corrected and it was so easy the rep was so helpful! Super excited to get my rolling cart!

The rep was very nice and informative. She was patient with all of my questions and also sent me text messages that showed me measurements and information I was interested in.

Site needs some work. Tracking info never did work. Initial order 8/6/26. Started to think the company was not even a real company and that my 1500$ was gone. No contact to tell me. 8/12/26 I had to call and try and find out where the items were. Was told going to warehouse to find out what the problem was, will call you right back. No Call. I called back later that day was told one item was back ordered. Ordered a different color was told I would get items in 3-4 business days. 8/20/26 Called back 8 days later still no tracking information. Told it was in transit. Asked for tracking information. Was provided and told “so you don’t have to call back!”. My order has been in Reno Nevada for two days 8/18/26 with no movement. I am sure this will all work out BUT if the tracking worked on the site I would not have had to call so many times and I would have already received items to open salon a week ago. Now still not sure. Customer service very nice MOSTLY I know you can only help so much with technical issues. Will see what we get. Will update review later.