One of the motors in my Malibu chair stopped working. The technical suport was super efficient to try to figure out what the issue was and the parts were shipped. It took me a month to receive them but all worked well.

My representative was kind, courteous and professional. I needed to purchase a new steamer and he was able to help me out with that as well as getting some micro needling cartridges overall all of my orders and contact with Skin Act employees have been pleasant and I would definitely be willing to shop with them again.

Zoro was the very best in assisting me with the million questions that I had about beds. We met at the esty convention and I ended up picking out a different bed at the Skin Act showroom that is more suitable for my services, thanks for his knowledge. Not only was Zoro not pushy which I greatly appreciated, he was patient. I’m very excited about the bed!

I spoke with a lovely young lady on the phone earlier who was very informative and thorough with my order. She was very kind, polite, and has excellent customer service skills. I am very happy with my purchase that she helped me with. She was sincere, helpful and professional. Thank you!!!

I appreciate that a friendly human answered the phone. I ordered a second portable elite to get a complete bein set as I accidentally got the argon set. This is such high quality equipment I hope it doesn’t wear out and we can’t get them in the future. He made sure I got the neon. Thanks. Don’t buy in to AU. It’s incompetent abd you will lose customdrs

She was very friendly and helpful, thank you

Jeanette was great !

I need a beaker replacement. After speaking to Jeannette briefly, she said she would check on it and return the call on Monday. I think she gave me hope with excellent customer service!!

I called in to have an order corrected and it was so easy the rep was so helpful! Super excited to get my rolling cart!

The rep was very nice and informative. She was patient with all of my questions and also sent me text messages that showed me measurements and information I was interested in.

Site needs some work. Tracking info never did work. Initial order 8/6/26. Started to think the company was not even a real company and that my 1500$ was gone. No contact to tell me. 8/12/26 I had to call and try and find out where the items were. Was told going to warehouse to find out what the problem was, will call you right back. No Call. I called back later that day was told one item was back ordered. Ordered a different color was told I would get items in 3-4 business days. 8/20/26 Called back 8 days later still no tracking information. Told it was in transit. Asked for tracking information. Was provided and told “so you don’t have to call back!”. My order has been in Reno Nevada for two days 8/18/26 with no movement. I am sure this will all work out BUT if the tracking worked on the site I would not have had to call so many times and I would have already received items to open salon a week ago. Now still not sure. Customer service very nice MOSTLY I know you can only help so much with technical issues. Will see what we get. Will update review later.

We received the wrong unit, but thanks for your helping your representative. She’s helping us out terrific. Sending us the correct machine with a return label. Thank you so much for all your patience. It was great.

### Outstanding Customer Service I had the pleasure of speaking with Ryan Winters a representative while looking into an aesthetician bed and other products, and I couldn’t be more impressed with the experience\. He was incredibly kind, patient, knowledgeable, and genuinely took the time to answer all of my questions without ever making me feel rushed\. It’s rare to come across someone who provides this level of customer service\. He was helpful from start to finish and went above and beyond to make sure I had the information I needed to make the right decision\. Phenomenal customer service and a wonderful representative\! He is truly an asset to the company, and I would highly recommend working with him\. ⭐️⭐️⭐️⭐️⭐️

Ryan was super helpful of my questions that I had !!!

Customer service rep was a real individual not AI and was able to answer my questions and assist with my issue diligently.

Called to check setup to make sure i was doing everything properly. Agent did not have complete knowledge of the product, but she was extremely nice, and helpful, checking on my questions with either another agent, or written stats. I appreciated the honesty. With my final question, she did not know the answer, so she said she would check on it and get back to me within 2 hours. That's a good way to keep customers happy.

Thank you for the quick response and addressing my concerns about the product.

The best suppliers understand that customers are investing in more than equipment or skincare—they are investing in the success of their businesses. Whether opening a new spa, expanding a medical aesthetics practice, or simply replenishing professional skincare products, buyers expect every part of the experience to reflect the same level of quality as the products themselves. That was the impression I had throughout my experience with SkinAct. Every stage of the purchasing process felt organized, efficient, and thoughtfully managed. From browsing the website to receiving the final shipment, there was a noticeable emphasis on professionalism and consistency that made the entire experience feel dependable. Instead of feeling like a standard online purchase, it felt like working with a supplier that genuinely understands the day-to-day needs of beauty and wellness professionals.

This review is for the Customer Service phone call with Ryan. He was spectacular. Professional, problem-solving, clear communication. Super happy with the help. I called because of an item I just received that seems to not be doing what it needs to do. Ryan set up a FaceTime meeting for me for just over an hour today (instead of tomorrow, which is probably more the norm). He understood the problem and confirmed that he received the video I emailed to him regarding my issue. Thank you, Ryan! (Now let’s hope the problem with the steamer can be resolved quickly).

The products themselves reinforced the positive impression established during the ordering process. Every item arrived carefully packaged and professionally presented. The packaging immediately suggested that protecting the products during transportation is an important part of the company's quality standards. The craftsmanship was equally impressive. Materials felt durable, finishes appeared refined, and the overall construction reflected products intended for demanding professional environments. Instead of emphasizing appearance alone, the products conveyed reliability and long-term performance. Consistency was another noticeable strength. Every product reflected the same careful attention to manufacturing and presentation, creating confidence that quality standards are maintained throughout the product line rather than limited to select items. SkinAct states that it designs, engineers, and manufactures professional spa equipment, skincare devices, treatment furniture, and skincare formulations while maintaining quality control throughout sourcing, assembly, testing, and packaging.