Excellent customer service even before placing the order

Jeanette was my sales associate , she was very patient, knowledgeable, helpful and professional

Ziz was amazing giving me the info I needed and educating me on my options. Not just “here is the website” or “order this machine”

Excellent customer service

The representative was very helpful in guiding me towards a owners spaniel, and also replacement bulbs

Wow, Cherry was amazing on a Monday morning. She was so professional and helpful. She made a quick work of my issue and got everything resolved quickly and correctly. Cherry is truly an asset to your customer service team. Also, thank you management for being helpful and flexible with my issue.

excellent help to replace a part of my steamer!

I purchased a dryer and had to return it because it would not heat up and the company quickly replaced this product. When I received the 2nd dryer it did not heat up but they quickly called the technician who walked me through trouble shooting the problem. I am very pleased with this product!

Customer service was polite, knowledgeable and understood what i needed

David was so helpful and kind

Love love love my machine!

Mask will not stay on, even when battery is full charged and it’s nearly impossible to get the light to actually come on. Very dissatisfied.

The device was purchased through Spa and Equipment, but the return process was handled by Skin Act. Upon returning it, I was informed there would be a 15% restocking fee, and that the unit needed to be shipped back directly to Skin Act—not Spa and Equipment—at our expense. This resulted in an unexpected loss of over +$100 for a product that did not match its advertised appearance or user experience. Between the misleading presentation and the return complications, this was a very disappointing experience. I will definitely reconsider working with either company in the future.

“Was very professional and friendly, providing all the information I needed in a timely manner. Even when an answer wasn’t immediately available, they helped me find the right solution. ”

Great product, delivery, and quality

Great service and explanation and quick to reapond!

My new treatment bed is very comfortable! My clients absolutely love it! Thanks Skin Act!

Order

Was a simple order and was an easy transaction. Shipping was quick.

Cherry was great and so helpful while finding what steamer nozzle I needed the most. I appreciate the friendly and fast customer service!