Brilliant

Excellent customer service and delivery was really quick

The trial period was good & as a result I bought a N20.

Thank you to Terri At Rothesay Bay ResMed for the incredible help she has been to me at 92 yrs with Serious sleep apnoea due to a auto immune disease, I am so thankful for her enormous help to me at this unfortunate stage of my life. A true dedicated professional. I am slowly gaining more confidence in handling this whole procedure. Tess Healy

Shipping and packing excellent, Resmed AirSence 11 AutoSet performs very well starts up automatically when you put the mask on and start breathing but doesn’t shut off on its own when I take the mask off, which the AirSence 10 I have dose. Not sure if it is in the settings or if there is a problem? Maybe someone could email me!!

Very good

Very helpful and courteous

Great all in one package Everything in a very neat handy zip up carry bag. Makes it very portable for those short overnight trips away

Without the Position-er, I would be constantly tired. Thank you.

Thanks for speedy delivery. Customer service is great too.

Excellent

Test failed but they promptly provided an alternative

Really good service

.

I trial the AirSense11 with EdenSleep twice before deciding to make the purchase and I was really happy with Sashini who helped walk me through the whole process and as a bonus she was super friendly. I recommend you try give them a go if you have any sleeping concerns.

Well done Resmed.

Wicked

Using the memory foam mask made such a difference to sleeping - no more farts from the mask when I move around! Been well worth the money! Easy to order and quickly sent is a bonus too!

Such great service. Face to Face easy to arrange. Easy ordering and no issues with courier

Specifically, I am attempting to access detailed therapy data (EDF files written to the SD card), which are required for third-party clinical analysis software such as OSCAR or SleepHQ. These tools are widely used by clinicians and patients to review pressure behaviour, flow limitations, event timing, leaks, and therapy effectiveness in more depth than MyAir allows. To be clear, this is what I have done: Used a compatible SDHC card (FAT32 formatted, write-protect tab unlocked) Inserted the SD card before powering on the AirSense 11 Slept multiple full nights with the SD card inserted Confirmed the machine recognises the card and creates identification files Verified the contents of the SD card on a PC using a card reader While identification and settings files are created, no session data (EDF files) are written to the SD card, and the DATALOG folder remains empty despite multiple nights of use. This prevents any independent review of my therapy data outside of MyAir. I’m aware that MyAir data cannot be exported to, or substituted for, SD-level clinical data, which is why I’m trying to resolve this. I’m happy to bring the machine and SD card into a store if needed, but before doing so I wanted to clearly explain: why the SD card data is required, and that this is not a question of whether data exists in MyAir, but that it is not being written to the SD card at all. Please let me know the best next step to diagnose whether this is a firmware issue, configuration issue, or a potential fault with the device’s SD write function.