I have never shopped on your online store however I have received things that I didn’t order. Constantly mixing me up with another person by the same name.

service was good and they were happy for me to return when it was not suitable and offer a full refund

Great

Difficult

people were lovely and helpful

So good and amazing help

discussed options for dealing with problems and facilitated trial options

ResMed, The Unit is not fully operational as I cannot connect to the App. I bought the unit with that feature . I was NEVER notified about the 3G up grade so HOW can you said BAD LUCK. That is not acceptable to me. You are a very big company making a lot of money and you cannot replace the 3G module for 4G one. The 4G module would cost peanuts. I will now make a complaint to consumer affairs, stating what I have said , you SHOULD have contacted me by Phone or Email which you had not!. I know you bought out the company I purchased it from but it is you responsibility to notify ALL people about a upgrade. i. e. Car get a recall you are notified. John We are sorry to hear that you are dissatisfied with the outcome, and we understand your disappointment. As previously advised, your ResMed device is designed to deliver your prescribed sleep therapy and retain therapy data for the most recent 12 months. Based on the information available, the device continues to perform these core functions as intended. At the time of purchase, the device user guide stated that connectivity to the associated app may not always be available, as it is dependent on factors such as network coverage, environmental conditions, and service availability. After careful consideration of the information provided, our position remains unchanged. This correspondence represents ResMed's final response regarding this matter, and we will not be conducting any further internal review or escalation of your claim. Should you remain dissatisfied with this outcome, you may wish to seek independent advice or contact the Australian Competition and Consumer Commission (ACCC), or the relevant consumer protection agency in your state or territory. Kind regards, SleepVantage Team & Therapy Plans Team Georgia THIS IS HOW THEY TREAT CUSTOMERS

V good

Very good

Good Customer setvice

Superb service and delivery within 24 hours after payment

Prompt delivery

Prompt delivery

My appointment and delivery was fantastic great friendly staff and very helpful.

I just received the CPAP - my sister brought it back from Melbourne for me. I havent set it up yet. Actually been meaning to ask - how to set it up? Thank you!

Excellent product

As usual I enjoy excellent after sales service from Debbie @ Macquarie store.

Friendly and helpful

Staff were friendly and helpful.