It’s not worth the price. Looks like it came out of a mold… super heavy and hard to move around and doesn’t look hand carved like the initial pictures …but I made it work … it might be worth $800

My daughter received the same rug in a smaller size. It was stained all over. She returned hers and I refused this one

I really appreciated the price match. I always prefer buying straight from the company and not through a 3rd party. And I was very pleased that the rug arrived weeks ahead of schedule.

The delivery experience was not accommodating to me at all. They assigned me a delivery date that I had to be available for. Then the actual delivery was late and occurred at 10pm. An unacceptable hour

No issues with the delivery but just a note that we received the cabinet before we got the ship notification.

Carpet has a red threat coming out in the center

I love mine! My order was pretty fast and was packed very securely.

Ordered in July after said it was in stock. Tracking created and still no delivery well into September for a $1355 purchase. Absolutely zero communication and had to call them in August for an update. Tracking has never gone live and now they want to know how they did. It's a one star for me right now. I just want to know where my furniture is, when to expect it, and some inkling of a clue on what I need to do as a customer to complete this transaction. Terrible service and communication. Currently no delivery in sight. Willing to wait for what I want, not willing to participate on a purchase that I have to constantly chase down because they don't have the ability to inform the customer of status. With technology today, this is pretty unacceptable!

Table has been on order for months. Still have not received it

It took a long time to get it, but I'm happy. Easy to assemble.

The order took almost a month to arrive. Both lamps were not put together well, and they lean. The lean is very pronounced and obvious to the eye. They are both offset on the base, and the blue swishes are not the same. One looks like it faded. I reached out to customer service twice to resolve this issue, with no reply. Very disappointing because I really like your products.

I have received no response and it has been a week and a half. I have called daily and sent multiple emails with ZERO response

One of the items ordered is damaged

Had white glove service, yet they did not set up the bed. Only were able to put in my first floor

Well, it took almost 6 months to get the piece. The price was right, customer service was pleasant when I inquired, but it took so long I don’t even know why I ordered it in the first place. Why did I order this? Can March me explain it to me? Seemed like a simpler time. Now long, thin, tables seem silly.

Please see review.

Lovely Rugs Thx!

Online order: I placed an online order with Safavieh and had multiple issues. The bench I ordered was listed as white, but arrived cream. Both my client and I were very disappointed. Returning it would have been too much of a hassle, so I had to take a loss on it. The floor lamp did not come with instructions. In turn, I had to spend my time looking up the instructions online. I emailed customer service 2x asking them to update my email address to my company email address. Not only was that never done, but I never even got a reply - either time! I certainly will not use Safavieh in the future, online or in-store; that awful experience can be found below. Chelsea Store: I'd give it a zero for customer service, but a five for the selection and the quality. If you average it out, it's a 2. 5, but in this instance, I'm rounding down. As an interior designer and founder of Glamour T Interiors, I’m always on the lookout for quality, standout pieces for my clients. I visited Safavieh and was initially impressed with their selection—beautiful, well-curated items that I was excited to incorporate into a project. We scheduled an appointment weeks in advance, but on the day of, we received an email saying our original sales associate had a pet emergency and we’d been reassigned. We showed up for the appointment as planned, were briefly greeted by the new associate, and told they were with another guest but would follow up with us shortly. Unfortunately, after 45 minutes of wandering the showroom with no further communication or assistance, we decided to leave. We walked down the street to CB2, found everything we needed, and ended up spending $7,500 there instead. In this industry, both product and service matter. Safavieh has a beautiful collection, but unfortunately, the customer experience just didn’t meet expectations.

The rug was back ordered but worth the wait. I couldn’t be happier. The color and texture are exactly what I expected.

I have ordered rugs from Safavieh in the past and been pleased. Good quality, looks like the image on the site. I ordered 2 runners in Grey/ Beige Which is the same as the previous. When they arrived they were pale blue and cream. Beautiful but the wrong color. Getting ahold of someone for a return has been difficult. No one answered my emails. I forms a customer service number and the process for a return label includes sending pictures and explanation. I still haven’t heard from Safavieh Home. It has been 6 days. Stay tuned.