Have loved all the Sachin and Babi we have ordered!!!

Still waiting for a refund

Beautiful dress wish it fit me better

Ridiculous amount of time to receive refund. Still haven’t received it and has been over 2 months and I have confirmation from you of receipt of returned dress!!

I returned the dress hours after I received it and it was sent back to me claiming tears and stains. None of it’s true. I have submitted pictures. The stains are the colors inside the flowers. The beige color inside the white flowers are part of the design and there are absolutely no tears. I have never experienced such awful customer service

I ordered this gown and drape for my daughter’s wedding and was absolutely thrilled with it. The dress arrived on time, fit perfectly(with heels), and I got a ton of compliments! The shoulder cover was perfect for a church wedding, and I took it off for the reception.

Dresses were beautiful and of superior quality, however, they run very large and the return process is prolonged, particularly for the refund. I ordered several dresses for a wedding from various companies and this company has an unusually long return and refund processing system.

Quick shipping, great communication, beautiful dresses. I ordered three Brooke gowns in different fabrics to pick one for my daughter’s wedding—the dresses arrived quickly and were packaged nicely. Returning the other two was painless (and free). Regarding sizing, I’m 5’8” and normally wear an 8 in a “fit and flare” style of dress. A Brooke 6 fit me perfectly. It will need to be shortened a few inches so I can wear reasonable shoes. The draping and cut are stunning…and it has pockets!

The online store is easy to make purchases. The customer service is great. However, I am not entirely pleased with the return process. I feel 30-60 days is a too long to wait for a credit. Other establishments issue a credit upon receipt of the returned merchandise.

wonderful experience! Plan to get mother of bride dress & cocktail dresses for me & my daughter soon

Shipping was right on time boxed very nicely. Extremely pleased with my purchase.

Great

purchased the dress with July 4 promo and was not able to exchange for a smaller size at that price, which is disappointing.

The refund policy is terrible. They require you to return a dress within 14 days, but then they take two months to refund your money. They acknowledged receipt of a return on June 14th. On July 26th, I am still wait for my refund. I contacted them today and they finally processed the refund, which I won’t receive for another 5 days. It is completely unacceptable and so rude that they keep your money for 60 days. Unless you’re absolutely sure you’re going to keep a dress you order, I would suggest not ordering it. It’s terrible customer service to treat customers the way they treat their customers.

Ordered a 4 but it was a bit too large. Called and was told there was one 2 but couldn’t order over phone. Went back on website and no 2 was available. I was bummed. Checked again next day and 2 was available. It fit perfectly.

Timely delivery in good shape

Dress arrived when promised and I received shipment alerts along the way.

I ordered a 6 and was just a little small, I don’t like anything tight. I am always a 6 or an 8. I would say it is true to size. I did exchange for an 8 and the exchange went very smooth. Great customer service!

Beautiful dresses! Very easy returns

Sachin and Babi has always been great to work with. Terrific products and customer service.