I recently bought a paddleboard (first timer) and chose ROC based on reviews as well as comparing with other brands. Unfortunately the one I received had some cosmetic flaws on the board so I contacted customer service. They were very prompt in their reply and very helpful. The service agent (Maggie) sent me a replacement board and unfortunately the second one also arrived with yet another cosmetic flaw. I say this to emphasize that ROC is committed to excellent customer service. I am sure they would have sent another to ensure this was corrected however I chose to keep it as is. These things like this happen from time to time and the board is functional so that is what matters. What is more important is ROC values customer service and they respond with empathy and are focused on the their customers. I appreciate they are a US based company. I know they make quality products and they focus on the customer. I will continue to recommend this strong company and product.

Shipping and customer service were great. However the seat is not what I expected. Very thin in the seat area. Not comfortable at all. Very disappointing

My Roc Paddleboard came with a cracked pump from Amazon. I didn't realize this until I tried to use it for the first time as it was wrapped in foam which I retained to protect it. Roc customer service responded the next day and a new pump is on its way! I'll update review once I get to try it out!

Great

My two-year old paddleboard developed a small air leak on a seam. The folks at ROK were very helpful-checking warranty, communicating daily, and quickly sending another board just in time for 4th of July lake festivities!! A ROK solid company with fantastic staff, and a great product!

I would like to thank the staff at ROC they are terrific! I had issues after using my board and they couldn’t have been more helpful

It looks like some others have already mentioned that the customer service from Roc is outstanding. I sent an inquiry about my order by email and it was answered within 24 hours and the response exceeded my expectations. The paddle board I received was packaged and shipped very well, all of the pieces expected were included and everything was in working order. The quality of the products became very apparent during my first use. Even the pump is sturdy and well made. I highly recommend Roc to anyone looking to purchase an inflatable paddle board with accessories. This is a quality product with outstanding customer service.

Contacted Customer Support about helping me out with a board that’s handle ripped off not even being a year old. 8 emails with photos later they say they will send out a new board sounds great. Then the next day get another email asking me to purchase a utility knife and cut the board from fin to top and take a picture as this is better for the environment…so many issues here. One the board is absolutely repairable just send out a kit. Two asking someone with 5 kids and four dogs to purchase a knife and dissect a perfectly good board for the environment doesn’t sound safe and makes absolutely no sense for the environment. I don’t throw away a bike because it has a flat tire. This truly hurt my heart that this was the wisest and safest option for a repeat customer. You do not have my family’s best interest or safety in mind. Also what kind of lesson is that teaching the next generation good grief.

Received this product within just a couple of days so had a chance to take it out this weekend! I love that it is so easy to transport and very stable! I ordered the one with the convertible kayak seat which will make it great for long periods out on the water. Looking forward to lots more fun times on the lake this summer!

I received my paddleboard quickly - fulfillment and shipping was faster than expected. The paddle was slightly bent when I received it - it happens - and I reached out to customer service for a remedy. Another paddle was IMMEDIATELY shipped out customer service was a dream.

I couldn’t be happier with the customer service from Roc. I lost my attachment for the kayak paddle and they replaced it for me immediately. I am loving my paddle board from Roc and I highly recommend it.

I contacted ROC after an Amazon purchase. . . I wasn't expecting a response to be honest. I was contacted immediately and my issue was completely fixed. It was great!

⭐️⭐️⭐️⭐️⭐️ Hands Down the Best Inflatable Paddle Board on the Market! I don’t usually write reviews—but ROC absolutely deserves one. After researching countless inflatable paddle boards, I finally chose ROC, and I couldn’t be happier. The board is lightweight yet incredibly sturdy, inflates in minutes, and feels rock-solid on the water. It glides smoothly and it easily holds the weight and still feels stable. most liked: • Portable & Easy to Store: Fits in the back of my car and even a closet—no need for roof racks or garage space. • Complete Package: Comes with everything you need—adjustable paddle, pump, leash, waterproof bag, and a comfortable backpack for transport. • Outstanding Customer Service: I had a quick question about the paddle height and emailed ROC. They responded within an hour—friendly, professional, and super helpful. You can tell they genuinely care about their customers and stand behind their products.

The end of my paddle came off and sunk up the bottom on the lake. I contacted customer service and Kelly is sending me a paddle and it's out of warranty!! Why wouldn't you buy from ROC?? I think I'm going to buy another one. .

Amazing quality and value!! Would highly recommend 100% . . everything about it right down to the carry backpack is Superior. . . we bought the Scout Aqua and may get another one!!

I purchased my very first paddle board last week. I chose the ROC Explorer and was patiently waiting for it to arrive. I ordered it Saturday and received it Thursday so they were true to shipment times. I opened the board up and realized it was the wrong board. So I reached out to the company and not only did they have stellar response time they made it more than right and ateetring me keep the board I was sent and also sending me the one I originally purchased. You have earned a lifetime buyer ROC. Thank you for your brand and your team.

My aunt got me this paddle board for my birthday and I absolutely love it! It looks great, its easy to take care of and pack around. it comes with a nice paddle and so much more! highly recommend it! I also love that you can get a free seat with a review!

We purchased 2 ROC SUPs on Amazon last year, but had not had a chance to use them till last month. Inflated both SUPs, but we quickly realized that one was manufactured incorrectly, making the stabilizer fin unusable. We contacted ROC customer service by email, and got a response within 24 hours. With proof of purchase, and a picture of the defect, we received the replacement board within days. Simple, courteous and stress- free! Now just loving the boards, and happy to give a good review for this excellent customer service experience!

ROC has the best customer service!!! we had a board with a couple of leaks in the seam, Maggie was super responsive to emails and had a new board shipped to us within a week of reaching out. thank you ROC for standing behind your boards and your great customer service !!

Great product and handles great in the water. Maggie was fantastic with her customer service and making sure my SUP was delivered and I was satisfied.