Love this product it was the best best thing ever made

This is my first time owning a crate, and I recently purchased a 2025 Toyota Tundra, so I was in the market for two large, high-quality and crash tested crates. After considering Gunner, Impact, and Rock Creek Crates, I ultimately decided to go with Rock Creek. I placed my order about two or three weeks ago and just received them. First off, I have to say the packaging was top-notch. The crates arrived secured on two pallets with plenty of padding. I really appreciated the care taken in shipping. However, I was disappointed to find that one of the crates had a dent on the bottom upon arrival. While it doesn’t seem to affect the functionality, and I’d still rate the overall experience highly, it's a bit disheartening considering the premium price point. I spent close to $2,500 on the two crates, the covers, and a set of D-rings, so I was expecting everything to arrive in perfect condition. That said, I absolutely love the color and size of both crates. You all did an amazing job with the design and build. I just wish the condition had matched the quality I was hoping for out of the box. BTW this is for my (1) Sable German Sheppard and (2) mix Golden Retriever/Husky.

good customer service

There was some damage to the crate due to shipping. The company was very responsive and helped fix the issue quickly.

Great product. Shipped fast. Customer service was excellent with communication while picking my custom color.

Shipping was fast, I had great communication with RCC about my order. More than most places will ever do.

I ordered a crate for my German Shorthair Pointer, as he tends to be an escape artist and I was concerned he might injure himself trying to get out. The crate was on back order, and I received prompt notification of the delay, which I appreciated. It was delivered as scheduled without any issues. Although I am not highly experienced with technology, I was initially concerned about the lack of assembly instructions. However, I was able to scan the QR code provided for assembly instructions and found the setup process to be straightforward and easy. This product offers great value, and knowing that my dog is safe and secure in his new crate means a great deal to me. Thank you, Rock Creek Crates — I will be a lifelong customer and recommend your products to my family and friends.

Crates/dog vaults are impressive! Customers service is phenomenal!

Good product but a little more than I’d like to pay. I would have bought some accessories but the price was too much especially because I was buying the crate. Maybe they can make a starter pack or something that includes some accessories.

Fast shipping and well packaged.

The crate arrived at the date they specified. Great quality very durable and definitely will ventilated my pup loves it!

Excellent service they actually contacted me on the color I wanted. Thank you.

great crate! The foldable crate is holding our Tasmanian devil really well.

So I gave the pad four stars because it’s good and fits very snug and perfect for the crate size. The only thing is it’s almost a little too firm. I wish there was an option for a fitted sheet or something that could go over it so they are not laying on the sticky plastic. But I like that it fits snug so that they are not laying on the metal bottom of the crate.

Amazing crate! It really is all it's cracked up to be. Very durable and well made, I feel so much more comfortable leaving my dog when needing to go to the grocery store or out and about. She is safe and is starting to really love her quiet, and safe space. THANK YOU!

Awsome

We purchased two crates and loved them so much once they received that we purchased a third! The quality of the crates are superior and very functional for our clan and space. Easy setup! And on top of the crates, we received TOP NOTCH customer service from Chaylce! We will definitely purchase another one in the future!

Your company is awesome keep up the great service!

Went out of their way to get the crate we wanted shipped and delivered before we went out of town. Highly recommend

Incredibly fast shipping and quality product beyond expectations. I received a cool sticker with the second crate that will go on one of my rigs.