Rel make one of the best subwoofers and this is my third pair of them. Their after sales and technical support is amazing and very effective.

Support was informative and very friendly. Just took a few days to get an answer. Thanks again.

It was a pleasure. The difficulties that I experienced were on my end. Yet, Alexander "hung in there" with me and taught me how to rectify my problem. He assisted with shipping procedures (both ways). Coordinated with REL repair personnel and now I have a "brand new" sub. If there is a customer service/repair process superior to the aforementioned, I don't know of it. REL and Alexander couldn't be better!

Somehow lost the pegs that hold the grill onto my T9i/x subwoofer, and needed replacements - emailed customer service and received a reply within 24 hours (from a real human, no less!). They didn't have the parts available that I needed, but they promised to let me know if anyone ever returned a grill that had the pegs still attached that they could salvage. Really nice just to be replied-to so quickly, and attentively!

I had an issue with the REL sub that I bought and contacted the support team. They were very responsive and worked with me to replace the power supply.

Great service and information about the product

Alexander is very responsive and helpful. He guided me every step of the way with details. I don't know anything about sound system but I learned by exchanging emails with Alexander.

Nice build sub wired by the Neutrik cable makes a real tower-speaker of my little Golds . . . Very good integration in the whole system . . . By the way delivery was perfect

I purchased a pair of the Rel 212 Black Label subwoofers in mid May with an estimated delivery date of early July. Actual delivery took place the last day of July. But they are finally here. First, fit and finish are impeccable. The subs look great. The performance of the subs go beyond my expectations. I auditioned the Carbon Specials in the store because no 212 Black Label subs were available. The 212 subs exceed the Carbon Specials in performance. After 16 hours of play time the bass has gotten tighter and sounds excellent. The subs make the soundstage quieter/blacker which makes the vocals more clear. The clarity in the bass has also improved. The soundstage has also grown larger. Now the most remarkable thing I noticed is when i played vinyl for the first time- which was when the subs had about 14 hours of play time, the pace of the music was faster. The change in pace had me double checking the speed readout on my turntable several times- even during my third record. Quite remarkable. I am looking forward to more listening with the amazing subwoofers. Thank you, Tony Wheeler

I got more help on connecting my T/9X’s to my NAD M33 than I did from NAD tech support. He demonstrated more knowledge than NAD and I can now hook it all up with confidence. Thank you!

The products seem to work great, it's only been a few weeks. I find the registration process quite frustrating. I purchased my two subs on July 10, 2026 and I still don't know if they have been "accepted" as registered/warranted products. This is after trying a few times to register online and a few back and forth emails with customer service. Greg

My issue with one of my subwoofers is being looked at and is work in progress. The support I am receiving from Alexander at REL tech support is excellent.

Great products, built with real quality. My experience with customer service has been great.

REL did a great job of follow-up. They were one of the few companies that I could fill out a form, share the size of my room, speakers and get a recommendation based on my budget of what speaker they would recommend.

Great

Happy with my subwoofer. I had quite a few issues tuning it but was helped by Jacob via email. He answered every question I had and we exchanged many emails. I’m still adjusting and trying to find the sweet spot but the customer service was very good.

Every time I have a question about to do with my Rel subwoofer, I get a quick response. Customer service is top notch at REL. A+ all around

Currently, own a T7x and HT 1003 MK2 located in a mixed use room. When I need advice on tuning both subs to work in unison, Jacob Van Sickle was a great help with helping my system sound great.

Very fast, competent and friendly support

Required support, contacted through help desk email over weekend. Received initial response Monday morning, returned another question and had a final answer within hours.