The best customer service in the US!

Contento con las respuestas desde Rel, han sido rápidos y me han ayudado. Muchas gracias!

I was very interested in purchasing a REL subwoofer T/7x as my first choice to pair with my PMC Twenty5 22i speakers. After extensive research, REL was clearly the model that best matched my system and preferences. Unfortunately, I was unable to purchase one. There is currently no official REL distributor or authorized dealer in Japan. Parallel imports are available, but they come without the official 3-year warranty and proper local support, which made the purchase risk too high. As a result, I reluctantly purchased a KEF KC92 instead. Japan has a strong high-end audio market, and many enthusiasts (including myself) would prefer REL if proper local distribution, warranty, and after-sales service were available. I sincerely hope REL will consider establishing an official presence in Japan in the future. Thank you for reading my feedback.

I have had the Classic 98 for about a month now and think it has now run in, about 50 hours. I bought it to compliment my valve pre and power amps and Audio Physic floor standing speakers. The set up was trial and error and in my room it's position was to the side of the left speaker. It has done more than I hoped, extending the bass but also the midband which I cannot explain why but I am very happy with the results. It is a very classy subwoofer which looks more like a piece of furniture, the walnut finish is superb.

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Worked with J. R. He answered all my questions and helped me feel comfortable making this purchase. I am looking forward to hearing these two subwoofers completing and complimenting my system.

When my REL HT/1205 suddenly stopped working after several years of flawless performance, I expected a difficult and expensive repair process. The unit was already out of warranty, so I prepared myself for the worst. Instead, I experienced something I rarely encounter these days: customer service that genuinely exceeded every expectation. From the very first reply, Wendy and the REL team were helpful, responsive, and focused on finding a solution rather than looking for reasons why they could not help. Within a remarkably short time, they arranged a replacement amplifier module and guided me through the process with professionalism and kindness. As a former electronics technician, installing the replacement was straightforward. The result? My HT/1205 is back in action and sounding every bit as incredible as it did when I first bought it. The quality of a product is revealed when something goes wrong. The quality of a company is revealed by how it responds. REL did not just repair a subwoofer; they reinforced my trust in the brand. A huge thank you to Wendy and everyone at REL who helped make this possible. Outstanding products are memorable. Outstanding people are unforgettable!

Excellent information & advice service. About to try one of their subs and expect to buy

I wrote rel and sendet a few pictures to make sure I connected the wires good the responce was very fast and good and They gave a few more tips what are great

Love the product.

Thank you

I had an issue with 2 Rel Subs so I contacted them for help. I received an email response in less than half an hour from Rachel who told me her colleague would be in touch to help me. Sure enough, Wendy then looked after me and replacement parts were delivered to me free of charge two days later! Proper old school customer service. Many other companies could learn a thing or two from REL. Many thanks

So please know that I am a very critical reviewer. I would give this sub a "good plus". Only one of my components in my system would I consider to be great and that's my beloved 30 year old Sonus Faber Electa Amators 1's. I found that this sub took a lot of patients to set up in order to get it right as most subs do. But once set it created a seamless synergy with my Amators adding that final dimension needed. Surprisingly it out-performed my older Stadium II by a fair amount. I'm very pleased with this purchase. Well done REL!

Rel make one of the best subwoofers and this is my third pair of them. Their after sales and technical support is amazing and very effective.

Support was informative and very friendly. Just took a few days to get an answer. Thanks again.

It was a pleasure. The difficulties that I experienced were on my end. Yet, Alexander "hung in there" with me and taught me how to rectify my problem. He assisted with shipping procedures (both ways). Coordinated with REL repair personnel and now I have a "brand new" sub. If there is a customer service/repair process superior to the aforementioned, I don't know of it. REL and Alexander couldn't be better!

Somehow lost the pegs that hold the grill onto my T9i/x subwoofer, and needed replacements - emailed customer service and received a reply within 24 hours (from a real human, no less!). They didn't have the parts available that I needed, but they promised to let me know if anyone ever returned a grill that had the pegs still attached that they could salvage. Really nice just to be replied-to so quickly, and attentively!

I had an issue with the REL sub that I bought and contacted the support team. They were very responsive and worked with me to replace the power supply.

Great service and information about the product

Alexander is very responsive and helpful. He guided me every step of the way with details. I don't know anything about sound system but I learned by exchanging emails with Alexander.