Pretty good in replying to Messenger but hard to get ahold of someone when calling.

Top Service

I like the Rel Subwoofer! I have a T9 more than 13 years ago! Very impressive, still have it and work well 👍

I have a great experience with REL,I am really enjoying my S850, and Ben Farmer from REL Support have been Awesome, very helpful with all my Questions regarding setting up my RELS the best way possible to get the most out of them…Thanks a lot REL/Ben…Great to know your'e an email away if I need help…Thanks Again…Cheers,Tony

The first-ever pair - Gibraltar G1's were purchased days after their inaugural launch. This pair provided 14 years of faithful, blissful service. The 4 out of 5 star rating for both the G1 pair and the just-delivered set of No. 32's is due to several points. Several years into service, one of the G1's rocker switch failed, with the second unit's rocker several years after that. Unboxing (so far) one of the No. 32s, I was dismayed at the flimsy (and squeaky) nature of the metal-looking side "handles" - not to be used as handles. The decision to make them appear as handles is an admittedly odd choice. They also feel and sound like plastic. Nonetheless, all lifting was made from from underneath the unit as instructed. Second, the two front-to-back feet - which also creaked wjen maneuvering the unit into place - are composed of what seems to be hard plastic. Why, with an otherwise beautiful exterior and state-of-the-art performance, would these two elements not be designed as robust as the rest of units? With the referenced two points aside, I am clearly happy with the purchase and expect the Reference No. 32s will be it for me - that is unless or until the engineers at REL crush the current technology with something equally breathtaking. Scott W. McHenry, IL

Alexander was wonderful to speak with when I was having a dispute with a questionable retailer.

Love my pair of REL carbon black. My only complaint, often stated by others, is the need for detents on the 3 controls. It would make setups easier and more consistent. Longer term, it would be even better with remote controls.

Thank you for your great support! Especially thanks to Ben! Always responding professionally and promptly! Love your support service!

As it will be sometime before I can properly (completely, accurately) test the subwoofer performance, I can only rate the service to this point. As such, all that I can say is 'terrific'! Thank you REL organization.

Very good customer service helping out with an incompetent installer

It's a good sub in what is a very large enclosure for a sealer 12 inch driver. It's fast and okays fairly low. I wish it were easier to stack.

Nice,fast and helpful Customer Service. they helped me out with connecting my sub to a m6 500i. I bought the t/5x and im satisfied with my purchase only thing I observed is a little hum If I powered it up. But at normal listening level u can barely hear it.

I bought 2 x S/812 subwoofers in white and they are fantastic. Beautifully made and finished product that elevates the sound of my hifi in a way that makes everything just sound better. Not cheap. But great value which is an important distinction. Recently had to replace the grills and the customer support and service was exemplary. It showed my a company that care about both it’s products and it’s customers. Thank you…. . James.

REL upgraded my HT/1205 MKI (defective) amp to the new MKII. Sub is better than new. Thank you REL for stepping up!

Great products and superb customer service! Paul Magee, in particular, has been super helpful!

Tech-support went the 2nd mile to help solve my problem. These guys are great. So glad I bought REL product.

Have purchased various subwoofer brands, but to me, Rel is the best for my 2 channel setup and the support is phenomenal.

Love the products. Support is very slow to respond and I don’t always get a full response to my questions.

Great service regarding a question about a second-hand REL subwoofer. All my questions were answered, and the staff member was friendly, knowledgeable, and very helpful. Highly satisfied with the support I received.

I have dual Classic 98’s. Amazing sound and build quality. They look Amazing