An amazing repair

Very easy website to use. Found service I needed quickly

Super Kundenbetreuung

Rask levering

Alles top!

Love the quality of Rab!

Great service

Excellent clothing for hiking and running. The service is also excellent, online orders arrive quickly, and the items that I had to return because I ordered the wrong size were refunded within a few days.

Shipping was fine and really quick and easy

Amazing

Yeah all good!!! As always!!

Exemplary Customer Service

I am very pleased with the Rab repair to my down jacket. A friendly dog had ripped the sleeve. I'd tried to sew up the tear but the repair gave way and it was shedding feathers. So, I secured it for the time being with the inevitable black masking tape. This did the job but was most unsightly and eventually, it started to peel off. I finally got round to sending my jacket to Rab's repairs department. The ordering system, where you declare what needs repairing, is simple to use. They sent a prepaid label in the post. The only thing I do wonder is why the postal label couldn't be printed at home? This would save waiting for the label from Rab arriving in the post. The communication from Rab was great. I received emails about where my repair was in the system. Rachel covered three sections of the sleeve and blended the stitching. The fabric she used was a very slightly different colour but unless you know it is there, the repair is virtually invisible. I would highly recommend using Rab's repair service to give your new Rab equipment a new lease if life. The repair cost only £23, including postage both ways. A very satisfying mend! Thank you Rachel at Rab.

Deep pockets and sealed zips

Great service, great speed, thrilled

Easy service and worth paying for - don’t try washing it yourself - you effectively get a new coat back. Turnaround times were as expected - be patient!

Replacement Rab leggings

Very happy with the fast service and turnaround time

Excellent service, really pleased with the repair to my coat. Would definitely use this service again.

Prompt repair service and neat replacement of the zip (though with a slightly different product to the original)