I still did not receive

Helmet never came

Already wrote one

You say you’re having shipped issues but I’m buying bike parts out of California with no shipping issues.

Our kids outgrew their helmets. Bought new ones for Christmas. Two helmets, both the same size, are actually not the same size and do not fit our kids. Tried and tried to reach out to your company, tried and tried to return them, and your website does not work and there is not a live person fix the website that does not work. I want to return these helmets.

Easy

Customer service ignores any request for returns

My helmet was too big and I am trying to return it and have not heard back.

shipping was good! on time and no complaints!

Awesome

Great product.

Prompt ship, arrived quickly.

Great product and will continue to buy.

I received my order right away. The helmet I ordered isn’t going to work out. It took the company a few days to respond to my request email for return. However, it is just weeks before Christmas, so I assume they are slammed.

Customer service is great. I was given a pre-paid label for my first return, but sadly not my seconds, which I understand.

Helmet had small crack around forehead! No response from pro tech or customer service!

Great packaging and quick shipping from coast to coast.

I received the wrong product and have not heard back after several attempts at contacting you.

Great

This was my first order directly from the Pro-Tech site and not third party. Very professional and easy to navigate site. And I saved some money by going direct. Thanks for everything.