Items were never delivered. Nightmare trying to get them.

Still waiting for products to arrive. Been three weeks

Haven't received it yet because shipping through UPS requires a 21+ Y/O signature and they will not deliver to an alternate pick-up site. Had you mentioned in the order that a person 21+ needed to be the one to sign, I likely would not have ordered because I am rarely home for UPS deliveries. I verified I was over 21 (53 actually) and nothing mentioned this requirement for shipping.

Wrong product sent. Asked them to send me the right problem and they sent me a return label. Sorry, your error. You need to eat the cost and not inconvenience the customer.

SYX Spearmint was dated 09-02-2024 . Product was old and had very little flavor. Prilla should not be sending old outdated product to customers. Will never order this again.

Nothing about the product. Ups on delivery is horrible. Still have not received it yet. We are on vacation and I've had my neighbors for the last 3 days waiting to sign for the package that never shows.

I'm disappointed that I have not received my order.

Worst customer support I have experienced. I never received my product because there wasn't an adult home to sign. Emailed Prilla numerous times and never resolved. I'm out HUNDREDS of dollars. Will never order again. EVER.

I paid approx $61. 00 for 10 cans of Velo wintergreen 6. I only received 5

Haven’t received, UPS shows package is lost, haven’t been contacted back by Prilla.

Haven’t received package yet and you already want a survey, I hope it arrives in better condition than last time

They are not very well made. Several pouches came apart in the container.

Don’t care for the cinnamon pouches the cinnamon tastes off.

Leaks powder

Not well made. Powder is always leaking out of the pouches.

I may have gotten an old batch or something. Taste is terrible. Pouches have a yellowish tint.

Order a 100 rolls of Velo Black Cherry and Dragon Fruit. Most of the can pouches are not sealed on both end so contents spilled out in the can. Maybe 20% of entire purchase usable. Pretty damn pissed off about it. Manufacturing issue when seal ends on pouches.

Pouches break apart shortly after using and leave a strange residue in lip. Flavor is short lasting in comparison to other pouch brands

No real flavor, I threw them out.

No flavor at all and very dry.