Plank + Bram seem to be very efficient, the product came quickly and they kept me informed.

Good

Shipping was pretty standard

Fine. Customer service ok

Good shipping, as expected!

Love these stools!

I love my purchase!

Excellent customer service

Bench came quickly in the mail. It is beautiful - reminds me of another top brand but a quarter of the price. Matches our table we got elsewhere perfectly. Quality and color is excellent. Ours came slightly damaged but customer service got back to us right away and solved it immediately. I love this company and brand & have many other products - coffee table, side tables, etc. I highly recommend it! Great quality & I love the way it looks!

First class products that exceeded my expectations. Customer service inquiries were responded to immediately and professionally.

Shipping was great

The Haven Canopy Bed was exactly what we were looking for at a fraction of the price! Great color and well built! Will be buying for products from Plank+Beam in the future!

Fast shipping. Clear instructions. Solid wood.

Very well made and sturdy. Great quality.

Very good.

My product arrived quickly.

Thank you.

Let me tell you a tale of hardship, resilience, betrayal, redemption… and surprisingly affordable furniture. Chapter 1: The Dream Like many hopeful adults with Pinterest boards and unrealistic expectations, I set out to purchase the canopy bed of my dreams. I found The One — a beautiful bed from a retailer whose name rhymes with Best Elm. Price: $1,700 AND I was required to purchase their “White Glove Delivery” for an additional $379 - the only delivery option. “White glove,” I thought. Surely men in tuxedos would arrive carrying velvet cloths and whispering apologies if they so much as breathed near the headboard. I was wrong. Chapter 2: The Trials After waiting a full month, Delivery Day arrived. I took time off work. I prepared. I hydrated. Not but 10 minutes into the assembly process, the delivery team casually informed me a replacement would need to be ordered. Why, you ask? Because they had snapped the frame in a careless construction frenzy, no doubt trying to assemble this bed as fast as possible to move on to the next job. Not scratched. Not dented. Broken. Unusable. I was told not to worry! — a replacement would be sent. Hope was restored. Chapter 3: The Sequel Nobody Asked For TWO WEEKS later, Replacement Bed arrived. Once again, I rearranged my schedule and waited patiently. This time they didn’t break it. They simply…didn’t bring half of it. Half. Of. The. Bed. I was now the proud owner of what could best be described as bed fragments. A furniture charcuterie board. A sampler platter of disappointment. At this point, I had: - waited almost 2 months - taken multiple days off work
 - paid $379 for “white glove” delivery
 / received the farthest thing from it - still did not possess a functional place to sleep, sleeping on a mattress on the floor I began to question reality. I spent hours on the phone with west elm “customer service”. Nobody could give me an explanation. The best solution was a replacement in SIX WEEKS and $190 for “compensation”. no wo...

Love the table and the quality. It is pretty amazing and for that prize! It is a bit difficult to put together alone and I had to take a break because screws wouldnt go in and it made me get annoyed. One wood plate is slightly increased then the other side, I assume it is the wood because it is only on one side one spot. Still all in all a great table and great quality.

Easy to order on-line, shipped quickly, arrived well packaged and item is as described on website.