Fast delivery and exactly what I needed

Always helpful, informative and efficient. Thank you Balanced Body!

I recently purchased an Allegro 2 Reformer with the standard box, jumpboard, ring, and ball from Balanced Body, and the experience was exceptional from beginning to end. From the initial consultation through delivery and post-purchase support, the professionalism of the team truly stood out. Nancy Tenoglio, Key Account Executive, was instrumental in guiding me through the selection process. She walked me through configuration options, color selections, and equipment details to ensure I felt completely confident in my decision. Purchasing a reformer at this level is both exciting and a meaningful investment, and Nancy’s knowledge, patience, and attention to detail made the entire process seamless. Due to a small administrative mix-up involving order emails, Nancy arranged for the ring and ball to be provided as a complimentary gift. That thoughtful gesture spoke volumes about the company’s commitment to customer care and accountability. It was handled proactively and graciously, reinforcing the premium experience. After delivery, I noticed that the strap hooks were missing and one safety pin required replacement. The response from the customer service team was immediate and impressive. Russell Boyd addressed the matter promptly and arranged for replacements to be shipped at no cost. When additional follow-up was needed, Rehonda Lewis and Denise Reynoso ensured everything was handled efficiently and professionally. Every interaction was courteous, articulate, and solution-oriented — exactly what one hopes for when investing in premium equipment. The Allegro 2 itself is outstanding in both design and performance. However, what truly differentiates Balanced Body is the integrity and responsiveness demonstrated throughout the entire process. It is rare to encounter a company that delivers both exceptional product quality and a genuinely first-class customer experience. I live in the Brentwood/Franklin area, which represents one of the most active and highly engaged ...

Took longer than expected to arrive but am told that was due to extreme weather so that part is very understandable however, I was never contacted and had to keep reaching out to the shipping company to find out what was the hold up! Once I got intouch with them they told me it was due to weather delays (from a few weeks earlier) had I not contacted them and just waited I wouldn’t have known and it was just sitting waiting

Overall, great customer service: attentive and considerate from ordering to delivery.

Very smooth process. I was a bit worried about the shipping process, but delivery was smooth and the driver was very helpful. The reformer was packaged thoughtfully with little bulk (mostly cardboard), and everything arrived in good shape.

Excellent in all ways!!

great

Balanced Body provided all the material I needed to support my journey to become a certified mat instructor. I highly recommend this program! Also loved how there were online m trainings and test out available. It was accessible.

Awesome! A true 5 star experience. Top to bottom.

Customer service has been great! Shipping and delivery was earlier than the estimated time frame given and it arrived damage free! The video provided for assembly was easy to follow.

Order and receipt of item were fine. The item should have some instructions.

Reformer arrived earlier than expected, was well packaged and easy to assemble. Can't wait to add the tower!

Wonderful!

The EXO chair is perfect. Balanced Body was great to work with and the delivery was easy. I’m so happy with this purchase.

Customer service is great and delivery and unpacking were seamless.

Site has everything you need for your Pilates practice

Well done!!! It was shipped in a very timely manner in for wife's birthday.

So thankful for the Balanced Body Jump Cloud!

Great experience, no complaints