Nice and quick shipping to NZ even with the cheaper shipping option.

We received our order and an item was missing. . I'm trying to write to you to bring me the missing item and you're not answering me and it's been almost a month!? What are your problems!??! I’m still waiting for the missing door jam shim

Great service, fast shipping,

Fantastic started kit. Quality service and great product. I have enjoyed cracking locks around the house and even got to assist someone who didn’t have the key.

prompt communication and shipment, will buy again.

The shipping was excellent and on time the online ordering was seamless with no hiccups.

Great shipping and service. Would be buying from them again

Service was great. Freight was more than timely. I will be back to buy more.

Easy to deal with and helpful customer service. Good range of tools in one spot.

I can not fault this site!

good customer service

Says they ship daily except weekends if ordered before 12-2pm. Placed an order at about 11. 30am AEST 2 days later still not posted & no correspondence.

Shipping is really fast website works really well. The whole experience is about as good as it could be, if the range of picks and tools were wider I'd buy even more things!!!

Great service, great advice, great products. What else can you say?

Lots of info and souch choice of products

Informative book with clear pictures and details,. A good starting point of what to expect from eack pick type.

Good

Great experience with PickPals as always! I go nowhere else. I now have opened my first front door with SPP after months just popping padlocks. I did find Lockwood made the hardest to pick for their price. And Syneco may as well just glue the key in the cylinder, jokes aside like Syneco, why do I find flyscreens or other door locks harder than padlocks? Maybe it's the position I must assume to attack. But I am now a orange/green belt but I also should add I did the first front door lock with the sparrow Nightcrawler set. I find it great and I have the Monstrum XL so I can swap out a pick if I find I never use it for another one. I prefer to use the 38 Multi pick set which comes with dimple picks which is awesome but both it and the Monstrum are just not portable. These two new funky king and queen picks will end up with my esoteric exotic and ridiculous picks as I have not had a great deal of success. I carry the Nightcrawler and have the Dark Shift expansion set but that lacks tensioners that are effective and has so many picks like wafers and wards that just don't need to be in my daily set.

excellent service

Customer service was great for putting a list together and was shipped securely and fast