Amazing. Great work guys.

Exceptional

Great

Proactive, delivery was well ahead of time

I am satisfied with the sofa purchase. The overall built quality and packaging exceeded my expectations, and the sofas themselves are truly eye-catching. However, I encountered a minor issue during assembly – it seems that a PVC bush, along with the corresponding screw, is missing below one leg of the single-seater sofa. I carefully checked the packing boxes, but unfortunately, the part was not included. If it's possible for you to arrange to send the missing PVC bush and screw, I would be extremely thankful. I believe that this small hiccup can be easily rectified, and I look forward to enjoying my new sofa set in its entirety.

great value and great product

Fantastic quick responses and the sofa came ahead of schedule!

Nice philosophy in furniture

really good

Great Value for money, shipping was on time, and the delivery guys were super nice and helpful. Great overall experience. Will definitely recommend 101%

The experience till the delivery stage as of now has been great. Placing the desired order was easy, customer care was helpful and delivery and setup was quick and easy. Only few small issues: 1. The color we selected at the store was not available online. We had to add additional comments while ordering. 2. After placing the order I directly got a call on the delivery date. Few updates in between will be good

The buying experience at Pelican Essentials was seamless, thanks to their exceptional customer care team. They assisted me at all hours, addressing every query during my purchase. This was my second order with them, and the customer service team was consistently helpful. Kudos to their outstanding support! Coming to the product itself: PROS: 1. The sofa came securely packed in multiple boxes. 2. Parts and fabric are replaceable (excluding the tufted variant, where sofa seat covers do not come off and thus are not washable, but that's expected). 3. Easy self-assembly, although having at least 2 people definitely speeds up the process. 4. You get accurate swatches for the fabric before you decide on it. I wiped and washed it to mimic the end product and it helped figure out cleaning methods and zoning in on the colour. 5. Both the sofa and the chaise lounger are pretty sturdy, it doesn't feel flimsy or make noises while sitting, even for longer hours. 6. The foam's quite comfortable, has a good bit of resistance - so you don't sink in. CONS: 1. No information leaflet or assembly instructions were included in the box; I had to contact customer service for the digital manual. It would be nice if it listed out the number of screws and other accessories in it as well. It did take some additional time for the furniture to reach me. However, it was end of the year and I was notified about the delay due to higher order volumes early on. So no gripes about that!

Nice sofa

Slight delay in delivery but they were prompt in informing me about the same which I appreciate

The customer service was really good. Before placing the order, I reached out customer service for pictures and other information and the turn around time was quick.

Happy with the way the order processing and delivery went.

Delayed order delivery but still managed in 15 days.

Absolutely loved the 3-seater Palo sofa! I'm really impressed by the Pelican Essentials team, their sales staff, support staff and the delivery team, all were very professional and polite. The best part is the value for money, the quality of the product is top notch and at this price point, it is the best choice in the market. I'm really glad to have found out about this furniture company!!!

The two people who came to install were very efficient and professional. Appreciate the team calling me prompty after order placement as there was an issue with the colour that I had selected. However, I was still able to get the sofa with the initial colour of my choice.

Good