I am very happy with the way I was kept up to date and informed in every aspect of my order. It came sooner than I expected. I haven’t installed the water pump yet but it’s here.

These guys had the best price I could find, but there was quite a wait before item actually shipped.

Great price, and the parts fit perfectly.

The package still hasn't arrived on the supposed delivery date

Shipping took to long for a OEM part and just sat in one spot for over a week.

Great price, fast shipping. Very happy with this purchase!

I'm not sure how to review this because I have not received anything yet. The order was placed Jan 30. Shipped on Feb 5 via USPS. Delivery point is 20 miles away. The Post Office has sent this package through 4 different facilities around the Metroplex and appears to be stalled in Ft Worth for the past 4 days. I placed an order from a different company the same day and that package arrived 3 days ago - FROM CHINA! Yet the USPS is struggling the move a package 20 miles within 2 weeks. Perhaps Norm Reeves Toyota can rethink their preferred carrier. Below is the tracking history from the USPS website as of this morning. Moving Through Network In Transit to Next Facility, Arriving Late February 12, 2026 Arrived at USPS Facility FORT WORTH, TX 76177 February 9, 2026, 6:38 pm Departed USPS Regional Facility DALLAS TX LOGISTICS CENTER February 9, 2026, 5:44 pm Arrived at USPS Regional Facility DALLAS TX LOGISTICS CENTER February 8, 2026, 9:34 am Arrived at USPS Regional Facility DALLAS TX DISTRIBUTION CENTER February 7, 2026, 3:13 pm Departed Post Office DALLAS, TX 75228 February 6, 2026, 6:49 pm USPS picked up item DALLAS, TX 75228 February 6, 2026, 1:31 pm Shipping Label Created, USPS Awaiting Item DALLAS, TX 75228 February 5, 2026, 10:34 pm

Ordered parts online. A few days later received a call for the parts department that one of the parts was on back order. They gave me the option of to keep that part on order or delete that part from the order. I had the credit posted the next day.

Wrong seal. So apparently there are 2 different seals under the hood of a 2011 Toyota Venza and I ordered the wrong one. Looking at the image I guess it was hard to decipher which seal was which. I don't even know if I can return this. Ed Bader

Great

I paid $98 for shipping, and the package arrived completely damaged and with missing parts.

Very thankful for the reminder and appreciated the call from you guys that the part was available

Best experience with a parts department I’ve had. I don’t live in Dallas, nor did I buy the c at from them and they still made my parts exchange like I’ve been a lifelong customer and I will be

After two weeks still not received and have no idea if even shipped!

I ordered parts for my Toyota Camry, and they were shipped promptly and delivered ahead of schedule.

I have searched all over the internet for Toyota parts. Every time, I am led back to Norman Reeves. They always have the lowest prices and parts in stock. Thank you.

The parts department was great help

Some good. Some not so good.

Shipping is so late. No response on the email I sent for the shipping status checking.

Great! Fast service and excellent communications with the customer