Awesome service

The parts counter man was so nice and helpful.

It has taken a long time to get my order from 6/21/26 to 7/15/26

Told me one week the part would ship after finding it on the to-go cart, then still had not shipped a week later. Had to gripe until someone overnight shipped the part.

The parts were ordered on 06/29 and I don’t know that they ever would have shipped had I not called the parts department to ask 07/10. I don’t know if these parts weren’t already in stock or had to be shipped in but someone should be keeping track to see if parts need to go out. The prices keep me coming back but I hope you guys will improve your shipping times.

waited over a month for a part they had "in stock" and had to call twice to see why it hadnt been delivered yet and when i finally got it the part was damaged. they did send me a new one within 2 days however it doesnt make up for the rest of it.

On June 20th 2026, I placed an online order for a part for my Rav4. As off today July 8th (more than 2 weeks), I still haven't received the part. Spoke to 2 different people in parts with no luck. Got a hold of Enrique, a manager in part, who was able to ship out the parts to me.

Best Price , Reliable Parts and Great Customer Service 👍👍

Late costumer care

Their parts pricing is competitive. I wish they updated the part listing and order status with estimated delivery time. I was not sure if I was going to get it and was going to cancel my order and get it from somewhere else. I finally got it delivered after calling them twice for an update.

Great prices and customer service

No update for 2 weeks. Called for order status to find out item was in warehouse, not pulled. . .

I made my purchase 3 weeks ago and I still haven't received my order

Ok

there was a delay but i was updated by a staff member. got my ordered items and they were what i expected. it was packaged and secured with bubble wraps.

It took over 30 days to get my order. It took 22 days to get maril from your parts department

Norm Reeves Toyota Dallas provide exceptional customer service. My only issue was UPPS not their delivery date as initially stated. Then stating package was in the loop with no new date. Contacted customer service to let them know. Shortly after I had the new delivery date.

Order arrived correct and in a timely manner.

Part arrived quickly and was packaged securely, customer service was very helpful, great transaction.

Beside the delivery is slow everything is all right