Honestly, the hub of the fan was bent. We were able to straighten it out. I don't know what happened. It was packed good.

Fans work great, everything performs as expected. Fully satisfied!

waiting weeks for the down rod associated with our order.

Item never arrived

I bought two fans for my shop. One of them worked great, the other one did not. The motor was not good. I could not reach Parrot Incle to send it back, and the electrician was coming back soon. I bought another one and it worked fine. Now I have the one left that does not work. Maybe I can get a refund?

Still waiting on my fans been over a month since i ordered them

The items are still back ordered so no delivery. Did receive message of the delay after asking about the delay.

Well so far not So great I paid for a fan and I’m not even sure if it’s shipped or when it’s coming

Got sent the wrong part, but customer service was great and I got the correct part sent. Installed in my fan and everything works great again!

The online store is easy to search for what you’re looking for. Large selection of beautiful fans. Ordering was easy and delivery was surprisingly quick. I received my fan in 3 days. Im anxious for installation but my space won’t be ready for another month. I haven’t opened the box yet but I know when I do I’m going to love it once it’s installed

I emailed a question twice and we never really answered. I like the product I purchased.

We never received our order

Love the fan. The ordering was seamless and delivery was quick. We will be a repeat customer.

Great

Overall experience was great. Missing a screw and was told to go but it myself. Was real upset about that. Great customer service would have sent a replacement immediately. But still happy over all.

Same review as my last purchase. I have recently purchased and installed two of the 100" fans. I reported on the first purchase that the light dimmer would not raise or lower the lighting level. What ever the preset level is, is what you get. When you attempt to change you do hear an audible sound but nothing happens. Obviously a manufacturer's problem somewhere. Outside of that, these appear to be a good fan for the price and cant wait for next summer to see how they improve air circulation in my shop.

The art work is wonderfully done. The canvas and frame are well constructed. I am well pleased with my purchase

I have ordered from you a twice now. I said I would not order from you again when the down rods I ordered were lost in our mail room for nearly a month. For a reason you could not explain to me you used a fictional last name of “Null” on my first order. You folks literally put me through hell. You wrote an apology email and of course went crazy when I submitted a one star review. I assumed you would fix your system. So I needed one more 100” fan to finish a rather large project and I wanted them to all match so I ordered again, three months after the first nightmare. Guess what, the download was late again and once again “Null” was used instead of my last name. Pathetic systems I all I can say! The product is good but FIX YOUR PROBLEM! You have graduated to two stars even though you deserve only one. Oh, by the way trying to bribe people like me with $10. 00 to change my prior review is unethical. So I will say it again, FIX YOUR SYSTEM!

I was never told I had to wait a month for my fans to ship.

I needed to change the fan I ordered and customer support was able to get it done. I haven’t installed it yet so we’ll see how that goes.