I have tried multiple times to reach someone regarding my order and cannot get any response. Order was placed over a month ago. I have tried to call, chat and email with no response.

It has been nearly 30 days since my order. It has not been received and I cannot get in touch with anyone to remedy or refund. I must go to the fraud department of my bank to get refunded

I ordered my glasses on 5/23/26 and as of today 7/23/26 have no definitive answer as to when the order will be fulfilled.

Placed an order early May. Was notified via email at the beginning of June that my order was 'lost'. I have since called multiple times, left voicemails, sent emails - and I still have not received an update on my order. It's now June 17th. I would not recommend buying from this company.

I’m really disappointed with my experience ordering from Rexpecs. I placed an order on May 16th, and although it shipped, UPS lost the package. Since then, I’ve been waiting for a replacement. Rexpecs began making a new pair on May 31st, but I have yet to receive any updates on when I can expect them. I had to reach out myself—no one contacted me proactively—and now I’m left in limbo. This lack of transparency and follow-through is unacceptable, Given all the five-star reviews, I really thought this would be a trustworthy company for sports eyewear, but this experience has been a huge letdown. I expect better from a business with such a strong reputation.

Item not received. Very aggressive in sales and marketing but no reply at all when asking why I have not received item. You deserve negative stars.

This team has been wonderful. I'm currently dealing with my dad going to hospice the day I received my 4 trial pairs of frames. The patience and understanding they have shown is unheard of theses days. They are truly helping an old geezer surf like he wants.

Buying was easy. They took my money sent my glasses. Damaged a lense called, sent photo they agreed to exchange for new one. Prescription lense expected delay. Thins April 3 here it is June 11th. Returned call, text replies promised, emailed promised. At least 20 minute on hold each time. No replies at all. I think they have blocked my calls all call go straight to voice mail now. So sad a good product horrible service. I fear my vision will change before I get my new lense. Jack V

I placed an order for prescription sports glasses for my son because he needed them for basketball. I ordered early to ensure they would arrive in time, but the biggest issue has not been the production time—it has been the complete lack of communication and transparency from this company. After placing my order, I repeatedly contacted customer support requesting a simple status update. My emails went unanswered for days, despite the company's claims regarding customer response times. When responses finally arrived, they consisted of the same generic copy-and-paste message stating that the order was "in production" and that I should wait. No one provided an estimated completion date. No one provided an estimated shipping date. No one explained what stage of production the order was in. Every response ignored the specific questions I asked and simply repeated the same canned statement. To make matters worse, customer support informed me that the standard turnaround time is 12-14 business days, while the company's website advertises a shorter turnaround time for prescription orders. When I asked for clarification, I still received no meaningful explanation. As a customer, I do not expect perfection. I do expect honest communication, transparency, and real answers when I ask about an order that has already been paid for. Instead, I spent days chasing customer support only to receive vague, repetitive responses that provided no useful information. This has been one of the most frustrating customer service experiences I have had. If you value communication, transparency, and responsive support, be aware that you may spend more time chasing updates than actually receiving them.

A year ago (2025) I ordered and rec’d the RecSpec Slam protective eyewear with progressive lenses. I used the “try on at home” frames options and it was great in helping me decide the proper fit! They are awesome and I love wearing them during Pickleball. I decided to order another pair of RecSpecs from Opticsoutfitter and requested 4 “try on at home” frames that I ordered May 20, 2026. After several weeks of waiting and no delivery of the frames, I wrote one email to customer service and have received no response. Then, I tried calling customer service three different times on two separate days and waited over 30 minutes each time for an agent that never picked up, so I left my call back number each time. I have never received a response to this day. Next, I tried the texting option to customer service and after being told by their AI system that an agent would be with me in 2-3 minutes, I left after waiting for 20 minutes. My credit card was charged $1. 95 when I ordered the try on at home frames on May 20th, but I never received anything from this company. I’ve given up on Opticsoutfitter and ordered some protective prescription glasses from another company. It’s a shame the current condition of this business is certainly not interested in delivering their products, although I get bombarded with several emails daily from them. What happened to this company?

Spent $300 on a pair of glasses, terrible customer service, on hold for hours, no response

Would not recommend, very poor quality. You’ll get better glasses at Walmart!!!!

Customer No service is what this place is. They promises a lot and deliver nothing. Hours on hold. Promised call backs and text message. I received a scratch lens returned 04/03/26. June 7, 2027 still nothing. Liars and cheats. I will never buy from again and will encourage others not to. All they had to do is communicate and couldn’t do it. Been on hold 20 minutes this time. My eye prescription will have changed by the time I get my lenses.

Worst customer service ever. Impossible to get in touch with. Everything is way later than it should be. Horrible. When you finally do get ahold of them, it’s days later and they don’t fix the problem. I tried e-mail, call, chat and text. They text back 2 days later

I have not been able to reach anyone regarding my order and it has been well over the expectation day for delivery. I keep checking the shipping site and it looks like they haven’t even been shipped yet. This is ridiculous. Wish k would have ordered from sportaRx

They did agree to exchange a lens that arrived scratched. Two months later still hasn’t arrived. Spent a combined time of over a 1/2 hour on hold today. No response to chat. I was promised several call back after they speak to lab. Not one call back. Purchased the recoil lens and frame package. Quality stuff Customer service stinks. I am starting to think I have been ripped off. Jack

Make sure you have your eye doctor check your lenses. I have been sent 3 pair of lenses with the wrong prescription in them! I will never order here again! I’ve never had this problem when getting glasses anywhere else!

I ordered glasses for my son and it took a little over a week to receive, great news! However, they made his glasses wrong and since we received them I have not been able to reach customer service. I have left several messages, emails, and tried to chat and text. No call back or reply to my email. This is very disappointing, the product is great but he cannot wear them. They claim they will correct the glasses when you initially order, but there is no way to contact customer support other than to leave a message. At this point, I would not recommend for anyone to order directly from their site.

It's been 4 weeks and the order says "unfillfilled" but "paid". In my phone calls, the representatives inform me they are being worked on. I have been promised multiple call backs but have to receive zero. To say I am frustrated would be an understatement. Use caution ordering from the crackerjack company.

Follow up customer care has been horrible I have left 3 message and sent 2 emails No updates on my order and it’s been a month. Very disappointed