It took two months to get my order. Now I am trying to get in touch with them via phone and email with no response. I do not recommend purchasing from this company. Horrible customer service!

i order only 1 frame and i have waiting 2 weeks for delivery Try to call and email serval time but no response All this review is not real Bad company Please cancel my order now

I order just 2 glass but it already 2 weeks and still nothing going forward Cancel my order please

I placed an order on July 16th. My card has been charged and I can not receive an update on my order. I have called, left messages, emailed, did the online chat and no one ever answers. I even sent facebook messages with no answer. I am calling/emailing/chatting in the timeframe they say they are open and I get messages saying they are offline in the online chat. No response to emails, and NO response to phone calls.

I ordered a pair of glasses two months ago hoping to have my daughter use them for softball and I’m still waiting for them to come in. Customer service has been worthless and I have gotten no where. Trying to figure out how to get a refund or at least some reason why they are taking so long to be shipped. Have received no communication on what is going on. I really need to order my son a pair of glasses but looks like I will have to use a different company. Cannot go through this again…

Horrible customer service. We received the Impact by Rec Specs; however, there appears to be an issue with the optical alignment. Specifically, the lens with the higher prescription does not seem to be properly centered within the frame. I’ve email several time no response. I paid over $100 for glasses and my son can not use. Beware! Do not waste your money.

I loved the glasses for my daughter, she is rough on things and they didn't break however, I felt misled that there is actually a lifetime warranty by the sales guy, you actually don't get but 2 sets of lenses, I was told as many as needed. Also each time I emailed to get a new pair of lenses under my lifetime warranty, I would get a response but then they would never go through with the order and even after follow up emails I would get ghosted, BOTH TIMES, so I had to call, just annoying. Maybe my hopes were too high, but just because I feel so misled and that the service is shady I won't be going back with this company again, sadly.

Possibly the worst customer service on the planet. Impossible to get a hold of. Have tried since April to resolve this. They sent a defective replacement in early June.

I have purchased 2 pairs now of the switch B7 they are great. Only issues is rubber nose piece rips.

Ordered sunglasses in May 2026. Currently, have not received sunglasses. Customer service told me they would send another pair due to shipping issues with first pair. Obviously, didn't received them either. Contacting customer service, either don't answer call or return messages. Then I'm told they would sent 2 day overnight delivery but that hasn't happened. I've had these sunglasses in the past, was satisfied and needed a new pair. Obviously, need to go elsewhere .

I have called numerous times and left messages, I have emailed, and not a thing back!! Finally I get in touch with someone and they assure me they'd ship within a week, well here we are and still haven't shipped. Then they said we will refund you some, and they refunded me $8!!! Keep your $8 and just send the $110 pair of glasses my son needs!!!!!! I will NEVER be ordering here again!!!

I placed an order for a trial pack, got it quick and everything got done fast, I picked the one I wanted and placed an order, paid and confirmed. A month later I had absolutly no word, I sent a ticket to customer support and was told "wait until monday" monday came and went, I tried again on Wednesday and guess what?! I was told "wait until monday". And guess what again?! Monday came and went with still not a single word on my order. This is unacceptable

I ordered my Rec Specs a month ago; haven’t received them nor any updates and cannot get anyone to answer my messages.

Love my Recoil for Trap shooting. Great Lens Quality. However the frames did not hold up very well. I only use these glasses less than 40 times a year and the frames broke. Called for replacement and they have no stock. I am not looking for a free pair at all! I am willing to pay, just very disappointed they had no inventory.

I would NOT recommend this company. Ordered sunglasses for my son’s spring baseball season and had to find some elsewhere as it took 3 months to receive them. It took forever to get customer service and finally they said they would ship them 2nd day air at no charge to me - well they arrived 1 month later with no other information or follow up emails after I begged them just to refund me. Ridiculous and frustrating. So again - I would definitely NOT recommend this company to anyone that actually needs glasses in a timely stress free manner.

Its been over 7 weeks since I placed my order. I have not heard anything regarding shipping since the beginning of June. I placed my order on May 6, 2026. Its now June 30, 2026 and still do not have my order. I have attempted multiple times to try to make contact with them via chat and email, no response on either platforms. This is unreal.

I have tried multiple times to reach someone regarding my order and cannot get any response. Order was placed over a month ago. I have tried to call, chat and email with no response.

It has been nearly 30 days since my order. It has not been received and I cannot get in touch with anyone to remedy or refund. I must go to the fraud department of my bank to get refunded

I ordered my glasses on 5/23/26 and as of today 7/23/26 have no definitive answer as to when the order will be fulfilled.

Placed an order early May. Was notified via email at the beginning of June that my order was 'lost'. I have since called multiple times, left voicemails, sent emails - and I still have not received an update on my order. It's now June 17th. I would not recommend buying from this company.