Hello- It was a smart thing to use a quote from Wirecutter about your towels. I had been looking for towels and that review caused me to act. I respect their reviews. Now that I’ve had the towels for several months I would not order any more. The towels feel too thin. When I am drying myself off after a shower I feel I need to move the towel around because the towel becomes saturated. A thin towel does not feel luxurious; it feels cheap. And what’s with the individual pouches? What a waste of resources. I offer this review for consideration. I grew up in a family business and we welcomed customer feedback. Sincerely, Carl

Where is my order…. .

Easy ordering. Arrived well before expected date.

All good!

Delivery was on time and tracking was easy.

Entire process easy and quick! Thanks!

OK. You guys are over the top. I reviewed the bath towel. I reviewed the face towel. You will not let me go until I review your company. That’s too much.

Long wait time. Still don’t have my towels.

No problems!

Onsen once again was reliable

Received quickly

Excellent customer service

The items I ordered were in excellent condition and arrived promptly.

quick service, fast delivery, always a pleasure ordering from ONSEN

My experience with Onsen was easy, and my towels came fast. I am very satisfied!

Quick shipping, efficient packaging, A+!

Love the quick dry

I love these towels. They're the size of bath sheets, and they're as thirsty as a camel.

Love these waffle towels. Oversized, soft, absorbent and look great. They have everything I would want in a good towels. Shopping, shipping, and delivery went without any issues. Like the company, love the product. Highly recommend.

Ver responsive, easy to deal with even with a return ( got the wrong side). Nice reminder when I’d left it on the back burner too long to use the prepaid mailer to return the item. Very easy and great customer service!