Still waiting to hear about upcoming classes and workshops

Excellent!!

Alert and nice customers support

Excellent instruction!

Within 24 hours of submitting my request I received responses from both Kazumi and Arata on different aspects of my questions. Then I received another communication to ensure I had been attended to. Excellent customer service!

I have always been pleased with the care my orders have had. Both in correctness, packaging, shipping. Also arriving in plenty of time before needing. Emails answered usually within a working day. Nice to do business with.

Kind, gentle teachers for a serene afternoon of calm stitching

My first catalogue 2000 had line drawings with the photography the Catalogue 11 is very welcome with colour. Just one star out; I would have the Index more readable at the back the front introductory index is excellent. I find the pieces hard to find I do not know the Portfolio pieces enough to recognise by: Index by Design #, alphabet & page number. I do not need this index on each page the PF and number with photo are already listed for what purpose do we need both? Less spaces are good between photos. Some students are not happy with the photography. Would it be better to have two catalogues one for design phases with Beading included and one for Advanced after phase 20? The Portfolio options with Challenge, Practice, Miniature and Publications included in a second catalogue. My thoughts, thankyou for this beautiful publication.

Quality service and supplies. Using the hybrid F-10 needles in two classes I will be teaching.

I appreciated that you followed up to be sure I had gotten the info I needed.. You provided me with what I was concerned about. Excellent service. Thank you

My question was answered very promptly. Many thanks to the Japanese Embroidery Staff!

I have emailed with various questions and have always received a comprehensive response within the 3 days. I was also apprised about an item being back in stock, two weeks after inquiring about it. Very satisfied with communication from the JEC.

I'm not very good using the Internet when it comes to ordering, etc. I was having trouble trying to put in a request for the new catalog; I sent an email request and you answered immediately. I appreciate your immediate response, however I was able to finally complete my request on my own.

Whenever I have a question, the staff have always been most helpful. I had a problem with my ebooks working on my new computer and their help in solving the problem was invaluable!