I am a stitcher whol is living in France and I am really pleased with you great customer service. Thank you very much for your kind help. Sincerely IC

Thanx for all the help

Great—queries answered timely and orders packed with care when shipping.

I wrote to ask if Nuido Fall issue had been mailed. I was very happy to receive an immediate response. It would be nice in the future if you emailed members advising them of the delay is issues. This the second time this year this has happened and I thought I had missed getting my issue. Otherwise I'm very happy with JEC

Web site is easy to use.

Great service and friendly staff. Thanks for the prompt reply, definitely will buy again.

My inquiry received ed a prompt and helpful response.

Prompt and obliging service, greatly appreciated. However I would like an invoice with the cost of each of the items, so I charge my student the correct amount. Order #700006386. Thank you, Jan Miles. ID 23003932

Thank you so much for your great customer service that I really appreciate. You are always present to help us if we have a question. Sincerely, IC

Wonderful experience to me! Will come back again when my schedule permits!

I have always had the most positive experience with customer service, orders and products, ands the classroom experience is wonderful. I can't say enough good things about the people and their products.

The JEC staff always answers my questions quickly and effectively.

The staff did exceptional design work to convert a 2 panel design into a piece that I love and am excited to work. They communicated with me frequently and let me know when and why they missed dates. I am very pleased and honored to be a Japanese Embroidery student, working with great designers, artists and people.

It’s always well worth my time and expense to attend classes at JEC! The expertise of the teachers, the sharing of information with other students, the tranquil, serene workspace and the motivation are always helpful and encouraging. My mind, spirit and skill is enriched by every attendance!

A silk of the best quality and a lovely color.

I have not yet taken classes but I'm looking forward to it

Customer Service

I found a picture in a 2015 Japanese Embroidery book that I liked, The book title was in Japanese so I could not even reference the book by name so I send a picture of the book cover and the design piece I wished for. The JEC staff was amazing, they found the design someplace, maybe in Japan and with multiple eMails the staff adjusted the design to my liking. They went above and beyond to please me. I am thankful, pleased, and amazed at the dedication, expertise, and willingness I experienced through the process of getting the design reworked and sent to me in time for my JE Class. Thank you to all who worked on this piece the past 8+weeks.

I had problems downloading an e-book and the folks were super patient with helping me work through my issue....

Thanks for reminding me of my need to renew my membership. This is a great service!