Fantastic response times and always goes the extra mile to accommodate special requests. Wonderfully accurate and timely.

JEC handles my special requests quickly & accurately. They go above and beyond to ensure my orders are correct. A joy to order from.

Recently I had trouble obtaining my Nuido through the mail. Every time I email the center, my emailed is answered right away and help is always immediate. I would like to thank you for your exceptional speed in handling my request with a satisfactory result. It is a pleasure to be a member of the Japanese Embroidery center. Thank-you Rochelle RoAne

It was a quick response and clear and concise. Thanks.

Absolutely top notch!!!!!!!!!!

Je suis très satisfaite

I am extremely grateful for the wonderful service and prompt responses to any questions I have.

As always, the JEC staff is gracious and helpful.

Appreciated the personal phone call to discuss what the classes were like and what was involved. Looking forward to my first class

I had trouble identifying myself as a member but once that was worked out, the order went smoothly. I haven't received it yet, but I'm sure all will be correct as it has in the past.

Whei have a problem so far, I've always gotten satisfaction. To date I am waiting the arrival of my Spring and Summer Nuido journals. I recently enjoyed watching the video on hand made needles. Thank you for all the updates.

I enjoyed my membership to JEC and always had a positive experience when contacting them: first to join, then when I wanted to end membership. The response was always fast and taken care of. I will re-join in the future when I have more time to spend on Japanese embroidery.

Within 10 days of ordering my parcel was delivered to me in The Channel Islands

I always feel confident that my orders are being given careful attention and any questions that I have are addressed quickly and thoroughly. Thank you to everyone at the JEC Store!

The process was just fine. I was glad to talk to a person. Thanks so much. Debra

There are high quality products

Having a list of all the silks and other threads required for the piece I was ordering was a great help and made ordering those a much simpler task. Unfortunately, there was no option for USPS on the Shipping Method page but I overcame that by leaving a message on the final page and the JEC quickly confirmed that they would ship with USPS.

They are good listeners , they do their best to answer us in short time when it's possible... they are nice, great, this is an extra team !! Thanks for all ...

My order arrived and they are more lovely than anticipated. Thank you so much for your wonderful service.

Dear Japanese Embroidery Center team, Your customer service has always been excellent. I could not do Japanese Embroidery for two years but I just started the cursus again with the french teacher: Patricia Bronsard at Pontivy and I'm finishing my Phase 3, the Sensu. I sent you an order a few days ago but it is not a phase because I have the phase 4 (Embroidery Sculpture on Slave Nishijin) in my stash. For Phase 5 and 6, can I order the "Tagasode" when the time comes? I wish you all the best for this new year 2017, Sincerely yours, Isabelle Carn