Always make a sincere effort to be sure an order is complete, answer any questions on supplies,a design, an order--very helpful. Package arrives well packed and in excellent shape.

I'm giving customer service a high rating. I was having trouble accessing my account during the auction and had to start entirely over as a new customer. Without help from CS, I'd still be unable to do anything. Thanks.

Thank you for helping me with my last order..... I'm not very articulate with your website still I have and will continue to enjoy the new Catalog 11..... Some beautiful things to look forward to stitching The only thing that I am not best pleased with is the huge freight costs involved when purchasing things from JEC..... Is there an alternative that you can use for orders that are not rush orders or where there is no deadline to meet.?

Service

Chiaki Tamura answered my questions quickly and the answers were helpful in placing my order. Everything shipped quite fast. I'm not quite sure how the lamp box is supposed to be assembled or how to use it (it's incredibly small) but everything is exactly as described and I love the handmade needles.

Thanks for taking care of this so quckly!

Always happy with my prompt shipment of orders. Well protected --box arrives in good condition. On occasion I have omitted an item frequently ordered with my items and they always check --just to be sure. Also get quick answers if I have a problem or need an answer prior to ordering. Appreciate it all.

Always a pleasure contacting the Japanese Embroidery Center. Replies are timely, complete and caring. I always feel confident that I will receive exceptional "service" from them.

Great, Look forward each quarter to my NUIDO. I wish we could call (time difference is horrible) I get a little confused when ordering /geting my discount.

Responces

Whenever I have contacted the team at the Japanese Embroidery Center they have always gotten back to me promptly and have given me the information I have inquired about. Would love to visit the Center - someday, I hope!

As always dealing with JEC was a pleasure. It is easy to place and order and I received the items much quicker than I expected.

ALWAYS good service, attention to detail, etc.

I wass looking for Japanese Embroidery in chile or in South America.but is no place... please send information if in the future I have the chance.

All my order is perfect;many thanks

I attended the Japanese Embroidery exhibit at Oglethorpe University a while back and was mesmerized by the beauty and excellence of the many pieces of embroidery on display. Taking down the information about the Japanese Embroidery School here, I have ordered several items and had a few interactions with the School as a consequence. With each encounter, I become more and more enamored. The efficiency, professionalism, responsiveness and gentility with which any communique is handled delights this old school woman immeasurably. Who knows? If I work up enough courage, I may even take a class. ☺️

I have always liked my relationship with the JEC Staff. They are always very patient and kind with me. However there are often problems: mistakes of my students in their orders, delays because of customs services or postal service in Roissy… Each time, the JEC Staff helped me and was very kind. I appreciate very much. Thanks.

During this initial year of membership I have purchased from the store a few times. The books, catalogs, needles and other products have all arrived well packaged for international shipping. Any questions I've asked have been promptly addressed. I hope we enjoy a long association through nuido.

I have been very satisfied with your service. Thank you for doing a good job.

Hello, Thank you for you mail. I wish to order a complete kit future home. Your site is complete and interesting. I practice Japanese embroidery for 5 years my teacher Madame Andrée Domeyne France are extraordinary. I will finalize my choice and come back to you for my order. Thank you. Sincerely Brigitte Gutapfel.