We’re so happy about the mattress. It’s the best we have used so far. I like that it protects us from EMF while sleeping. However I think the customer service can be improved. They are friendly when you talk to them but there are very few communications between the time we paid online till we received it and we’re already using it. I was guessing when it’d arrive and didn’t know how to get it on the bed etc. but we love the mattress. It’s not too firm and it’s not soft. It offers just the right support. Perfect!

There was a delivery glitch, but Essentia resolved it perfectly.

All excellent.

Paul provided excellent customer service and answered all my questions before ordering the mattress from Essentia. He was not pushy, just provided the info I needed to make a more informed decision.

We are so pleased with the new bed — such comfort.

I'm so disappointed. We got the support frame, mattress, and topper and slept on it last night for the first time. The mattress is so unstructured, to roll over it feels almost like moving in a water bed. I had to lift my body and flop to change positions. Major pressure points at my shoulders and hips when laying on my side, and pain from my ribs to pelvis from my waist sinking from lack of support. Also, if I was sleeping on my side, my entire arm went numb depending on the side I was sleeping on. It felt okay to sleep on my back, just that adjusting was tough and my pelvis sunk into the mattress. We spent so much money on this bed and I left it at 3am to sleep on the couch with a heating pad because my back was in so much pain. Really sad because I know they use quality materials and the stitching, cover, etc. is made with care. But impossible to sleep on.

Best sleeping mattress I have ever had. The entire process was smooth and Tuan was great to work with.

I am a repeat customer of The Essentia Brand, the absolutely best brand of mattresses. They are extremely comfortable, non toxic and clean. The stellar service received from Paul will keep me coming back for years. He was very accommodating; changed my shipping date without a fuss. UPS returned the mattress because UPS had some confusion with the address and Paul save me any stress by contacting them to redeliver my mattress. Thank you Paul and Essentia for this wonderful product.

The neck pillow material is rough and the snap broke.

It’s been a couple months now and I’m loving my mattress – very comfortable and I sleep in peace, knowing that I’m sleeping on a clean nontoxic mattress. Highly recommend!

This is my second Essentia mattress and this one is as fabulous as the first(that was for another house). Love that it’s free of toxins and the comfort is amazing! Not too hot, not too cold.

Great service!

I live in an area where Essentia doesn't ship to. I contacted customer service concerning this, and they were able to help me in finding a solution to get this fantastic mattress delivered. Paul was very thorough, knowledgeable, efficient. I'm very excited to get this mattress. ;-)

I did get prompt responses from the company

Great customer service and amazing mattress. It also arrived in 3 days after ordering it!

Purchase, shipping and customer service was wonderful until the Mattress arrived and then it all went downhill. Mattress arrived damaged on Jan 30, 2026, which was reported to Essentia within hours of delivery. As of today, march 1, 2026, they have not responded with a solution and there has been no communication from Essentia in over 3 weeks.

The delivery people were fast and helpful. 100% recommended

Excellent! Keep up the great work!

the team is great

REM 5 awesome mattress. My husband and I are very happy with this purchase. Our sleep have improved.