It’s been weeks and I still haven’t received my parts.

Had a problem since day one and it continues…

I had an extremely disappointing experience with A Mopar Parts. The biggest issue has been their customer service. I've been trying to contact them for weeks, sending multiple messages without receiving any response. I have reached out at least three times in the past weeks regarding a wrong part they sent me, and I've still heard nothing back. When my order arrived, the packages were damaged and falling apart, and parts were missing. I'm also still waiting on a seal that I was told would take only 3–5 days to arrive at their facility before being shipped to me. It's now been more than 40 days since my last conversation with them, and I've received no updates or communication. To make matters worse, they sent me the wrong part, but because they won't respond, I can't arrange a replacement or return. Their return policy includes restocking fees and strict conditions, which, in my opinion, leave customers carrying most of the financial risk when the company makes a mistake. Policies should protect both the business and the customer. Based on my experience, this policy feels less like customer protection and more like a way for the company to collect additional fees from people who are simply trying to correct problems with their orders. What makes this even more frustrating is that my local dealership in Watertown, NY wanted to charge nearly twice the price for the exact same OEM part. That leaves customers with very few reasonable options—we order online to save money, but if something goes wrong, we're met with poor communication, damaged shipments, missing parts, incorrect orders, and a return process that feels stacked against the customer. Because Mopar OEM parts are essential for many vehicle owners, customers often have limited alternatives. That makes responsive customer service and fair return practices even more important. I hope A Mopar Parts improves its communication and customer support, because no customer should have to wait weeks for a response while ...

Checkout was easy, and communication was good. Part was a perfect fit, and it works!

I was happy to find a place that had what I needed. What I got is not the right cargo mat for my Sprinter. I’ve sent emails and left phone messages and have gotten no response.

thank you for the cooperation to find my exact needs for the spare parts and customer care mr david and it is great dealing with you this time and it will not be the last

I love mopar but trying to get feedback on why my parts weren't on its way was a hassle

Something got messed up in the order. I did receive the proper items that I ordered but before I received it I got multiple emails that my order was still in the "basket" and I also got multiple emails stating that the order had been shipped but on different days. I also got an email demanding the VIN for the vehicle for proper application that stated that my order shipment would be delayed until I verified my VIN or for 24 hours which I received after I got an email that stated that the order had been shipped. The emails were so confusing that I wasn't sure if the order had even been processed or if I would be receiving or be charged for multiple orders for the same item. Extremely confusing and concerning!

Package were all destroyed with lost of the parts. Waiting for an oring and a word from an email about wrong part. ??? Bad for everything

shipped fast, got it and installed it with ease. Thanks!

Agent was responsive and helpful in identifying the correct part and getting it shipped.

Back

Hard to find parts at good price

Phone number doesn’t work and no one answers the email contact. I need to make a return and figure out how to recover a core charge and have received ZERO response.

The part arrived damaged. The box could have been better secured with banding, rather than tape. Replacing the part, which I still have to do, will not arrive in time for when I needed the vehicle.

The shipping choices included next day for $210. I put my order in on a Saturday knowing that it would not be filled until Monday and delivered the next day. That’s fair and in accordance with their directive. However, I did not get my shipment Tuesday and when I enquired I was told that it would not arrive until Wednesday. That is in no way next day for an order put in Saturday and received Monday. I needed the part so I could not cancel- my package arrived 10:30pm Wednesday night! A- It’s false advertising. B- It’s bad business not to make it right. $210 is a lot of money not to get what you paid for. What’s worse- it came FedEx the company I just retired from with 39 years of employment, so I know the cost was not $210- so I got taken to the cleaners. I paid a lot of money for a service I did not get. Therefore the terrible rating.

So easy to install and spot on color match. Thank you so much!

Really good

Perfect

Muy bueno precio 👍