Harness has corrected the problem

They use a photo of a completely different product to mislead buyers, which is fraudulent and completely unacceptable. The phone number they provide as a contact number is disconnected, and there is no way to reach them or return the product when it turns out to be nothing like what was advertised.

My order was returned to the sender by USPS due to an “Insufficient Address” issue. Since then, I have tried to contact your company multiple times by email, follow-up email, your website contact form, and phone. I have received no response at all, and the phone number listed on your website goes directly to voicemail. The returned item is a Mopar Engine Mount Isolator, part number 68252522AB, which is difficult to find and is no longer available on your website. I do not want a refund as my first option — I need the same returned part to be reshipped after confirming the complete shipping address. Because I have been unable to reach anyone through your normal customer service channels, I have now had to open a PayPal case simply to get a response. I would still like to resolve this directly. Please contact me as soon as possible so we can arrange reshipment of the part.

David was very helpful and took care of everything.

Na

Proper parts answered my question and my tmp’s are working fine

I've been trying to trying to get a hold of someone at Mopar for over a month. My charger hasn't worked since I bought it. Despite numerous emails and phone calls, no response. Now the number on the website isn't accepting any calls as voicemail is full. What gives!!!!???

The power seat unit went out on my jeep grand Cherokee and I could only imagine how much the dealership would charge me to replace it. Thankfully David helped me in ordering the right part and my handy hubby was able to install it!!! Win win here!

Said parts were in stock upon ordering. . two days later an email saying they had to order them and should get them in 3-5 days… they would then ship to me. Two weeks later, NOTHING. I called and emailed several times, no replies. I disputed the charge through my credit card company and purchased the parts elsewhere. The following day I get an email that the parts are shipping out. What a joke. . just emailed them and told them to cancel, I’m sure they won’t respond. Worst customer service everrrrrrr…

The ordering process went well. Shipping on the other hand was a fiasco. The item was on the USPS truck to be delivered, but was not delivered because they couldn’t verify my address now I have no idea where the package is. I messaged the place that I placed the order, explained what happened gave them a screenshot of the delivery track, and I didn’t hear a single word back from them so from that perspective of your customer service failed completely. I’m guessing something was up with the mailing label. I don’t know. So I’m gonna give you two stars and that’s being generous so you got my money. I don’t have the merchandise.

Thanks

$75 per Pocket and no mounting hardware. At least tell me that it’s not included and try to sell me the six dollars per bolt.

I received 1 incorrect floor mat tried to correct issue with a Email or phone call can’t get a hold of anyone

I ordered the wrong part and they contacted me and changed to the correct one. Thank you

Smooth transaction. Great communication

Had to wait a week for it and happy I got it in one piece!

Part famed damaged no one is picking up the phone or answering my email spent 150 bucks for a broken piece

Seamless purchasing experience

My order took over 2 weeks to arrive, and when it did it was missing a part. . . another delay into the shop! Parts that did arrive are good quality.

The packaging came in a mess and the sticker was effected it would not lay flat once we tried to adhere it to