shipping was fine

Not great quality, this tank top…. .

Received order just a few days after I ordered it.

I find it very frustrating to not be able to speak to a human. Although my emails were answered promptly, even they were AI. I wish that they had information to share about the poplin fabric, rather than "we don't know".

Love my matching black tank top & wide leg pants.

Easy exchange for smaller size. Good shipping time. Smooth experience.

So cute I love it!

I love the clothing. Have been buying for YEARS. This is the 1st time, I’ve had to return an item and at this point, I don’t think I’ll ever see my money returned. The process to “return” the item was straightforward and easy. However, it’s now been 4 1/2 weeks since I received notification that my item was received. I’ve reached out several times and continue to get automated emails repeating the same info that it takes 3-5 business days. No phone number to call or human to communicate with. Definitely didn’t expect this hassle to return an item.

I have had good luck with the brand

My order was delivered timely. Packaged and wrapped in tissue paper.

My initial order was not delivered properly. When I contacted Michael stars, they promptly refunded my credit card. I re-ordered the T-shirts, but unfortunately they do not fit, they run small, and I have to return them.

Love it!

Great ordering and fast shipping experience with Michael Stars.

Service was good. Style of shirt was frumpy.

Wonderful clothes with consistent quality - love the colors, fabrics, and fit!

The best basics!

I've been a Michael Stars loyal customer for years, but after my recent experience making a return, I'll only buy their clothes in-store going forward. The process of returning their clothes is easy, BUT plan on waiting 5 WEEKS for a refund from the day that you ship your item back. In this day and age it is unacceptable. They also don't have the option of reaching a customer service rep (human being) by phone, and they don't have an online chat on their website. The only way to reach a customer service rep is via email. They do respond to emails, but only repeat their returns policy that is stated on their website. I feel sad making this review, especially considering they are a SoCal business, but they need to do better.

Wasn't notified that item had shipped until it was already here.

Easy purchase.

great service. prompt delivery.