Every part of the experience was positive. It shipped fast, was easy to assemble and customer service was exceptional.

Shipping was fast

Great job!

The bed looks great, is very well made and our grandkids love it! There was one piece that had a small piece of wood that broke off during transit. Mainly cosmetic but still very noticeable. They were easy to contact and communicate with and will be sending a replacement for the one part it affected. I appreciate their excellent customer service.

Excellent customer service

Shopping was on time and easy. Construction was slightly complicated because of directions.

This dresser looks very elegant and perfect size for kids room. Shipping was very fast, arrived in great construction, easy instructions, though needs 2 people.

Very satisfied

Everything was smooth and I loved the communication every step of the way.

Unfortunately my bed was damaged during transit and I contact Customer Service promptly and they in-turn responded promptly offering to replace the damage part in the box. I never once had to contact them to follow up. Excellent, excellent customer service and we love the new bed.

Super fast to ship, arrived undamaged and very easy to assemble. Looks as great as it works. *****the best

I have not an a bad experience with Max & Lily! Always delivers exceptional products, with style, quality and durability. Thanks Max and Lily!!! Highly recommended!

Great product and great customer care

Bed arrived quick and packaging was good. Instructions were okay

The beds are high quality and so easy to put together! Highly recommend, I now have two of their beds.

Excellent price for queen over queen bunk bed. Shipping was timely. Missing a couple of screws but were shipped once I submitted a request. Heavy, good quality.

We were very disappointed when our bed arrived damaged. However, we received excellent customer service and it completely turned our experience around. Our bed is beautiful and such high quality! We will definitely order again in the future.

I’m very happy with this bunk bed! It’s very nice and sturdy! My grandkids LOVE IT!!

My 4 year old grandson loves it

We are very happy with our Max and Lily bunkbed combination. Very easy to put together and looks fabulous.