Love the clothes, great selection gorgeous fit, generous relaxed sizing and fantastic quality. Package got slightly delayed but customer service was excellent in locating my package and getting it to me. I returned one item, as it was too big. My only issue is that returns are the responsibility of the customer, and obviously I wanted to track the package back so that I would know it arrived. From Ireland to Denmark this cost €20. For that reason, I wouldn't buy direct from the website again.

Excellent professional and faultless experience with this provider.

Excellent service and very swift delivery. Very pleased with the product.

Very pleased thank you!

Ordering was uncomplicated and delivery was prompt. The quality and fit of the dress I ordered was not good. It was badly made and ill fitting. The neck with 2 tie strings was way too large and badly fitting. Disappointing design. Fabric and colour were nice.

Lovely top and washes well. Lovely colours and goes well withLon cardigan. Delighted with purchase. have bought lots of this type of top.

Item scheduled for delivery long after date promised when ordering. By the time it came I'd left that address. Total mess.

As always my order was dealt with efficiently and it arrived beautifully packaged. Beautiful clothes and great quality. . . . . a great service provided as expected.

Excellent customer service my parcel went missing ,sent one email and it was on the way ,had it in 4 days🤌 Cropped trousers fabulous .. Will defo buy again from masai..

Ordered dress 17/4/24 not delivered. Same Dress ordered again 7/5/24 and DHL tracking number is not working again. Tried ringing customer service but no answer. Sent email again no answer. I am not very pleased

Pretty easy to wear top. Delighted

Love Masai designs, fabrics, cut, quality, style. Have been a customer for years. But I won’t be ordering again as it cost me €22 to return item (from Ireland) that did not fit. And that’s just too much to pay for returns

Very disappointed coat was huge and not an accurate sizing on the website. When I tried to exchange for a smaller size I was told the offer was ended. I had to pay the return postage and then bizarrely was offered a 10% discount on any further purchase which I will not be making!

Delighted with it , but had to return , I ordered in correct size..hoping to receive my new order ASAP.Thanking you

Hi There I returned my order to you on 12/2/24 as the dress didn’t fit - have you received it yet.? When can I expect my refund

Delighted with my purchase

X

Everything went very smoothly.

Nice neat fit

Fabuulous dress Image on site doesn't do it justice