I thought the response time was a little slower then i had been told.

Red light on machine blinking. Couldn't resolve

Gives me srvurkecurity!!

see stars

Had dealing with Lifeline for many years. First for my mother, than my aunt and now for both my husband and myself. Been very satisfied with them. If I had any issue, it would be with getting replacement pendants when the batteries die. Service has been slow but understand part of it is not your problem because they were in short supply.

Customer service is terrifyingly bad. They STILL don't have a way to fix mismatched email addresses. Management site is poor to bad, the service _usually_ works (but not always), and the quality of the devices took a noticeable downturn with the 4G pendant. All in all, I am looking for an alternative.

Each time I’ve pressed my button I got to talk to someone right away. Very helpful when I’ve needed it.

Works well.

Comforting !

I wish there was a sensitivity control, seems like a lot of false accidental falls, when it hits something or I take it off. but the people that respond are nice enough and understanding.

every one is nice and helpful

Haven’t had to use options, but confident I have safety precautions.

Great service and customer care team calls to inform you of family member. They are fast and prompt with checking with love ones.

Excellent response time. Courteous responders every time. I'm very happy with my Lifeline device.

Customer Service is below par. They said they would a send replacement unit several times but no unit ever arrived. When the new unit was finally delivered (after my request to escalate the issue,) the return pre-paid Fedex label was not accepted by Fedex. I called Philips and received two other Fedex codes, neither worked. Customer service definitely needs an upgrade.

The auto release is too sensitive. Clothing rubbing on it makes it come apart.

It took me a number of phones calls and over two months just to acquire the equipment for my mom - who needed it ASAP. Once she had it, the bracelet never fit as she has an extremely tiny wrist and she refused to wear the necklace. You offered no other options. Your response time to inquiries, orders, returns, is very lacking. While you might be good at emergency response (my mom never had to use the service) you are poor in most other categories. Now we're waiting for the return label to return the equipment. We'll see how long that takes; it has been 10 days as if today (12/16/23)

Ihavebeentryingformonthstogetmybillupdatedforonepersonsincmay15andsofartonoavail.EverytimeIputthespacebaronthisnoteittakesmetothebottomoftheemailthatiswhythereisnospacebetweenwords.IfanyoneinyourcompanyincludingStarorBeckyGreencanhelpmeIwouldbeextremelygrateful!!!!!!

The person that I spoke with was professional, friendly, respectful, helpful and delightful!

I feel so much safer now.