I decided to return the lenses I had bought to exchange for a different model, and Alec in Customer Service walked me through the whole process, which involved checking my prescription, explaining to me how to send the lenses, sending me the link for the free UPS shipping label, confirming when my lenses had been received, issuing me a refund and creating a new order, confirming the new order quantity... He was super prompt and helpful in responding to all of my many emails, and it was honestly one of the best customer service experiences I've had!

Excellent service!

No updates after placing order I had to call to check

Shipping was fast and ordering was easy.

Super fast shipping and such nice customer service

Awesome!

Great service and great prices!

Fast shipping

Impressed with the quick and helpful communication. Alec has been wonderful! I also appreciate the quick shipping of the affordable contacts. Will definitely order from you all again!

Didn't ship with original order but fixed it immediately when I sent email about situation. Great people to work with!

First-rate customer service. Alec is the best.

So fast .. Almost forgot I ordered them...lol

Customer service went above and beyond to get my order sorted out and shipped to me quickly! Very positive experience and highly recommended! I'll definitely be back.

They communicated with me when my order was delayed, but it still took longer than I expected. Maybe it was the holidays but I still expected them faster. I appreciated how they kept me updated, so I will probably order again

I love my contacts!

Shipping took to long, no updates

More updates of where package is

I was looking to renew my prescription as my vision hasn’t changed and I’m 1 month past a year. I found a couple places offering to renew online that stated upfront the charge of $20 to do the online test. This site NEVER gave a price nor stated that there would be a fee until I finished the test then was asked for $35. I even checked the FAQ’s and instructions twice and no mention of a fee. Needless to say I wasn’t paying more for a dishonest practice. Thanks for wasting my time!

Very good,

Had a few issues. Ordered 5 boxes. Got 3 delivered. One was the wrong box of lenses. I called and told them that I was missing 2 boxes and one was the wrong strength. Was told correct one would be sent soon and I would get a discount coupon for future purchase-never got it. Did get correct strength lenses. No communication about the 2 missing boxes from the company-I had to call or write. They eventually got here, communication and customer service is lacking.