I ordered around Thanksgiving and they sent me updates that they had a lot of orders and were working hard to fulfill them quickly and would update when shipped. Shipping and tracking updates were sent. I also love the quality of products and that the products and tags/labels/packaging are natural fibers (cotton, cardboard) and recycled materials. 💚

Very responsive. Easy to track .

Started buying in February 2024, have never looked back.

I love your collection of treat pocket toys for small dogs. Add to that your speedy shipping, and it leaves customers pleased and dogs delighted.

Placed my order on November 19. After receiving no shipping updates, I contacted the company on November 25 to ask about the status. That same day, I was finally sent tracking information. According to the tracking details, the shipping label was created on November 25, but the package was not actually handed over to USPS until December 4. That is a delay of 7 business days just to get the package to the carrier, which is completely unacceptable. When I followed up again on December 5, Tiffany responded by incorrectly stating that my order was placed on November 25 and fulfilled on December 2, claiming everything was “within the proper timeframe” due to Black Friday processing times of 3–7 business days. This is simply false. My order was placed on November 19, well before Thanksgiving and Black Friday. What’s most frustrating is that no apology was offered for the delay. Instead, the response denied any issue altogether while referencing an incorrect order date. If you’re considering ordering from this company, be aware that shipping can take an extremely long time and customer service may not take responsibility when problems arise.

I’m very pleased with my purchases! Shipping took a bit longer than I thought it would but it is the holiday season. I feel like I was well informed throughout the process.

A

As always, customer service is perfect.

Toy was too big for my dog.

Never received our order :(

Best toys for my furbaby! Keep the fun, interactive designs coming !

They are great to respond how to submit I received the wrong toy, but no one contacted me about being sent the wrong toy in order to send me the correct one nor confirmed they received the submission of the replacement. I understand this is a busy time, but everyone just kept telling me how to submit, not confirm it was submitted.

Great love all toys our purchased they are so adorable!

Fast shipping and excellent customer service! 10/10!

I absolutely love Lambwolf Co! Their toys are not only beautifully made but also look great around the house — no bright, clashing colours, just pretty, neutral tones that actually fit my space. The best part is that my dog, Mirabella, loves them even more than I do. She gets so excited when the packages arrive that she somehow knows they’re for her! I’ve bought so many at this point we might need a bigger toy bin. We did have a small order mix-up once where two items were missing, but customer service was fantastic. They handled it quickly, sent the missing items, and even included a free toy, which was such a thoughtful touch. Shipping can take a bit of time, but it’s always worth the wait. Highly recommend!

I'm very pleased with Lambwolf toys, I just wished they shipped more quickly.

My little Rescue puppy loves this bag! It is so soft and I love the color! Thank you so much!

nothing but the best!

High quality toys that my pups love!

High quality, fast shipping, great company!