Matt, Julie, Karen, and Vince were there the entire way with great communication during the ordering and shipment process. I ordered a cart and gas grill - it arrived damaged. I took pictures of the damaged parts and Kick Ass Grills quickly sent out the replacement parts. The Blaize pit is extremely high quality - looking forward to years of use! Thanks, it's nice to know that true customer service still exists!

Placed order by phone. Friendly, and knowledgeable. Order went smooth and delivered quickly.

Never received order never a email call nothing Wouldn't use again

What I didn’t like is the advertised product is not available for two months One would think that would be disclosed at the time of purchase

Easy online order and quick delivery!

Great website and fast response. The only problem was at check out. I almost said forget it. It keeps saying my phone number or address is wrong. I figured out you need to put dashes in the phone number for it to work.

My October 26th order was twice sent to me incorrectly. After placing the two incorrect items in my door way for pickup I finally received the correct item (68001) on November 27th. I was promised that due to the delay and aggravation they would reimburse me for the original purchase. I reminded them on December 4th and am still waiting for the refund. Hope to see it next year.

I ordered “ONE” Order #7000218524 My back account is reflecting 3 different charges!!!!!!!!!

Fast shipping for the parts I needed!

Great service, good delivery thank you

It was easy, arrived quickly. All good here. Robert

Had an issue with an order. It was resolved in a matter of minutes. Professional and courteous.

Got exactly what we needed (thermometer). Very prompt shipping! Item was packed carefully.

Fast shipping and great pricing for part.

I purchased it due to the best price for the item. Checkout was easy and followup email was quick.

Nick our contact person Is so ez to work with And helped deliver our grill GREAT SERVICE

The ordering experience through the website was easy and they had both outdoor fridge models I needed where others did not. Knowing that the fridge models were hard to find I even called the day after my order to make sure they actually had them. They called their warehouse, confirmed they were indeed in stock and that I'd receive them shortly. Sure enough I received the shipping confirmation that day and received both refrigerators exactly 7 days after ordering them. . . and that included the Thanksgiving holiday in between those!

Great service. Great product.

Purchased the grill 2½ years ago and received great service when I had some assembly questions. Called recently to ordered repair part and received excellent service again.

After a 3 week delay, I finally received my order which had one wrong item in it. I will now wait for the newly shipped item. Then I've been asked to repackage the wrong item, print a return label and then take it to the nearest Fedex office. The folks at Kick Ass have been responsive in their explanation of the delay but not a great experience.