Service and shipment were great.

The grill came in damaged. Base plate unusable. Replacement was easy enough to get.

Great knife. Good quality. Good value.

The part I ordered was delivered quickly and was exactly what I needed.

Awesome explanation!

The order took a month longer than what was predicted when I thought this. Kickass grills was just reselling through another distributor and did not actual have my item in stock.

The unit doesn't fit my model very well, but I will make it work

Easy to order and delivered on time

Absolutely my new grill

Fast and efficient order to delivery process. Could use an improvement on the communication of the delivery tracking.

Item I wanted was out of stock with a several month lead time. Very disappointing.

Fast shipping, good price. No issues in good service.

Product was as described

As to ordering on line it was easy but real tell sign is if the right product is sent and fits. Previous vendor sent the wrong size, in the process of returning their poor selection.

Very fast to ship! Thank you!

Easy to order. However I did not see an option to include a resale tax number on the order.

Arrived in a good strong package and the product works well

Representative help me with exactly what I needed. I have an old primo so was not sure what to order . The guy put me on the right parts to order.

Grill part I needed was priced competitively, in stock and delivered even faster than promised!

Delivery updates so you know when your items arrive. Delivered when it was promised. Great product information and quality. I received exactly what I expected with no surprises.