I purchased a sleeper sofa & a rug online. The rug was not in stock & had to be shipped to their warehouse. We were picking the items up & they offer holding in the warehouse up to 60 days. The warehouse manager was so good at communicating with me about updates for when the rug would arrive & very friendly & helpful when we picked up everything. We have purchased many items from Kasala over the years. We love the modern aesthetic, quality & excellent customer service!

matches everything

The service was good. I wish they had more options for delivery. I had two wait over a week after my couch arrived at the warehouse.

perfect!

We had a great experience at the Kasala Outlet store. The furniture was beautiful and high quality. There was enough variety but not so many choices as to be overwhelming. The salesperson we worked with was incredibly helpful in assisting us in putting a room together in terms of sofas, a chair, fabric choices and a rug that tied everything together. We will definitely be back.

Awesome. Everything was easy and seamless

Above and beyond!

Great reading chair

Great customer service.

Excellent!

Product shipped fast!

Quick online check out, good value, quick delivery and friendly

Easy online check out process and the delivery crew was great

Quick shipping, good packaging, I’m satisfied completely.

I was searching all across America for a particular piece and Dorian at the Bellevue store was so incredibly helpful. I have never had such amazing customer service. Best ever!

Great on-line shopping experience. Notified that order was ready for pick up with in one day!

Had a family member pick them up because the cost to ship them 500 miles was more than double the cost of the items. I could have driven the whole way and back for much less.

Highly recommend.

Kasala representative was great as well as delivery and installation of the bookshelf

Ok, going to give you 5 stars even though your online shopping portal sucks. If I wasn’t so persistent the sale wouldn’t have happened, but luckily it all worked out.