I just received my Sloane sectional in February. I loved it, but am super disappointed that the Vintage Plush fabric is piling all over already, making the couch already look worn and old. The level of wear in only 3 months is incredibly disappointing.

I recently purchased a custom ottoman which i loved at first. Unfortunately within a few weeks it had two small holes beginning (ottoman cost over $1000). I specifically purchased one of the "family friendly" fabrics but still made sure our use was gentle and minimal. I reached out to customer service for some sort of resolution and was told it could be 14 days for a response. Fine. It has now been over a month since my initial contact and all i received was an email on 3/22 asking me to be patient. It's now 4/26 and i have not heard further from them. Would not recommend doing business with this company that clearly does not value It's customers.

I finally (wish I'd done it sooner!) ordered a new couch for our great room. I got the Sloan in the gorgeous palomino leather. It has exceeded my expectations in every way! I wanted to wait a bit to leave a review until we had some "seat time" with it. So here goes... Firstly, the house smells like leather. REAL leather and I've had many saddles so I know the smell well. That means super high quality materials. I was hesitant about the back cushions not being attached, but they don't budge! And then there's the bonus of being able to rotate for even wear. But there are even hooks and loops for the bottom cushions to keep those in place (as if the velcro wasn't enough!). Amazing! The couch sits firm, but still very comfortable and I'm actually glad it's a bit on the firm side as the really cushy ones break down faster. I also ordered the Chesterfield ottoman in the timeless and classic navy velvet. It's a centerpiece in its own right! I love love love my Interior Define pieces and would HIGHLY recommend them to anyone! Also, my consultant, Stephanie, was very helpful and was quick to respond to any questions I had whether it was email or over the phone. So impressive all the way around!

DO NOT WASTE YOUR TIME OR MONEY. RUN AWAY, BUYER BEWARE. CON ARTISTS ABOUND. I cannot review the quality of the furniture, as I have yet to receive the order I placed 22 weeks ago. The order that was I was guaranteed would be in my home within 15 weeks. The order that was scanned in at a mystery warehouse in February that hasn’t actually been “received” by said warehouse (someone explain that to me please). Listen, I know there are shipping delays. But not a single person from this company has reached out to advise on or explain the delay, or set any kind of expectation on what’s next. Customer service is non existent, I’ve been trying to call, email, and web chat for over a month to get some kind of update, but nothing. Why do you offer so many avenues for customer service if there’s no one staffing them? I get promotional emails twice a week, but I can’t get a call back regarding my likely lost order? What a scam. I want my money back. Please don’t be fooled by the Instagram worthy web photos, it’s all A HOAX. Do not give this company on cent of your hard earned money. Are you listening yet, interior Define? Give me my money back plz just now

When checking out it says 60 day return. However, when you hover for more details it says this: "We offer flexible policies for customers within the 48 contiguous United States who request a return or exchange within 60 days of delivery. Some fees may apply." If you think that means it will likely be a shipping fee or something - think again. If you go to their policy to fully read it, it says shipping is lost PLUS 50% processing for returns and 25% for exchanges. They are 100% applied - there is no 'may apply'. This is so misleading to make it seem like there is no issue. They could just says 25% for exchanges and 50% for returns - but they choose to mislead. I asked Nga the customer service person about it and they closed the chat. Not a great look.

Though we waited 5 months for this sofa in camel-color leather, we are VERY happy with the workmanship! A signature piece in the home. A sofa should be an exceptional core piece of quality furniture, and this is ours! I wish I could add an image to show off the couch.

The couch looks pretty but is not comfortable at all. The cushions constantly slide out of place and need fluffing after each use. Not what I expected. More of a couch for “show”

We had a sofa made just over two years ago, we have a tiny den and Interior Define was able to create a 103" piece with a narrow depth because of numerous space challenges. Our sofa looks and feels like it was made last week. The cushions are firm and lovely. The fabric, citron velvet washes easily, always has a couple of cats on it and it's the most used piece of furniture in our house, it gets approximately 3-6 hours a day in use. If the back cushions are removed it sleeps a person comfortable and the chase can sleep a 12 year-old. Delivery was glitchy because we live on a snowy mountain top in Southern California, but came together because Interior Design staff customer service did back flips to overcome these. Everyone complements this beautiful, perfectly made sofa. It was a bit scary buying something online; we did stop by the showroom in Los Angeles to see samples and are still amazed that the measurements came out exactly right.

Waited 5 months for this couch and you could bounce a quarter off of it. I even paid extra for the cushions to be extra soft. Called customer service and they said wait until the cushions are broken in. Wait? For how long? To return its 50% "processing fee". So much for money back guarantee. Too bad. I was so looking forward to this couch. Very disappointed. Wonder if this review will be posted as I only see 5 star reviews. Buyer Beware!

Just placed an order for the Sloan Sleeper. The free fabric swatches are a total game changer and were delivered super quick. After placing my free fabirc swatch order, a design specialist reached out right away to see if I had any questions or concerns. My design specialist, Nga Le, was super helpful and responded to all my questions very promptly. I was interested in a fabric that was in low stock and they were able to check if it was still available and place my order. I would highly recommend Interior Define, particularly if this is your first time purchasing a big ticket furniture piece!

Not a good experience at all. Received little guidance during the order process. Wrong item shipped. When I asked for a replacement was treated very poorly by the supervisor. A replacement was shipped for an added cost although the mistake was not my fault. took a very long time for the replacement to be received and the sofa is very bad quality. The fabric is already pilling, cushions are lopsided, sofa is very uncomfortable. Wish I kept my 12 year old Mitchell Gold Williams sofa rather than ordering the Interior Define sofa. Very unpleasant experience throughout and now I'm stuck with a defective sofa.

This couch is gorgeous and comfortable. I got the Extra firm cushions and even though I ordered a light fabric, it is holding up well with 2 adults, 2 teenagers and a dog in our family room. The fabric is so comfortable and easy to clean. My friend is ordering one now.

We ordered the sloan without sitting on or seeing it. The designer said it was the most comfortable modern sofa, sounds good! We chose the fabric based on fabric samples and the web tool is great to give you the visual of the sofa in your fabric, size and feet. Delivery was not ideal... the delivery company came and delivered the sofa, but did not do a good job connecting the sectional pieces or screwing in the legs completely. After contacting Interior Define a couple of times, I receive the setup instructions. The bottom line is the hardware that connects the sectional is not very sturdy. I assume it will work ok, but with kids jumping around and flopping on the sofa, I don't know how long it will last. Overall the sofa is super comfortable and meets our needs, but we are very disappointed in connection point of the sectional pieces. Also note that the standard sofa depth of 36" seems very deep... both me and my husband (I'm 5'5" and he is 6'1") need a throw pillow behind our back to be able to sit up with our feet on the floor. For putting your feet up or slouching/lounging, it is very comfortable with or without throw pillows. And it looks great... the fabric is lovely and general construction seems solid. If you have the opportunity to try it before ordering, I would recommend that.

The two pieces I ordered have been amazing! With four animals, including one drooling basset, it's hard to find a fabric sofa/chair that doesn't get ruined. The velvet is gorgeous AND any drool or hair wipes right off! I tell everyone I can about Interior Define. We also had friends stay for over a week and they were raving about how comfortable the pull out sofa mattress was. I'm so pleased with my purchases.

My couch is perfect! There’s nothing I font love about it!

Love my couch! Super comfy, looks like a dream. Shipping time is a bit long, but just something to consider when purchasing. A month in and it feels like the wait was worth it!

I love my couch! It is so comfy and it’s a perfect fit for my space.

My wife and I ordered this couch after hearing about my brother and sister-in-laws wonderful experience with theirs. After almost a week we could not be happier with ours. It maximizes the available space in our living room and the quality is fantastic. We now feel like we can have company over due to the amount of space this couch provides.

The fabric is beautiful and you can tell it’s quality. I look forward to lounging on it for quite some time.

The couch is beautiful and color more vibrant than the sample (which is a good thing for me). The online process was simple, but I had a hard time finalizing the order and had to speak to 2 or 3 people to complete the transaction. One issue - I ordered a sectional with the extended chaise, but did not extend the couch portion of the sectional. I also, ordered an ottoman. I wish someone would have called to point out that the ottoman and chaise would not line up since I ordered the extended length, if that makes sense. It irks me a but every time I have the ottoman against the sectional.