Thanks for your quick response.

Grayl has been wonderful to become part of. I recently have been able to let myself to upgrade to good quality gear. If I were a grayl ambassador I'd say the same thing. Love my grayl gear. I look forward to many adventures with my Ti 24 oz and 2l hip pack.

Shipped fast. Arrived before expected.

Stellar customer service, all around. I will be a return customer for this reason alone

I found your zen desk unprofessional and rude emailing me vs speaking with me, plus the dude I spoke to wasn’t polite or a good communicator . I’d teach him how to speak like a human being

I submitted a question about my order and it was answered immediately. Very quick response. My order arrived quickly.

Excellent delivery time, no issues.

I contacted you back in June and all your text messages or emails seems to have disappeared. I had to re-file everything and at that time when I first contacted you, you agreed to send a lid. I have no need for a new lid other than to replace the defective one. Now you’re spending all your time trying to avoid sending me that lid.

I asked for information about how an older model and how to get a replacement cartridge and I have gotten an answer quickly. Super nice! An idea for a archive page with all the models could be a nice idea.

I heard back from Travis very quickly after my inquiry, and he was very helpful. I didn’t expect such a rapid response from an online form. Impressive customer service!

Best customer service ever! My problem was solved within a few hours! Amazing!

Received the product and went on sale a month later as it was over 30 days there was no price adjustment! Note only buy when it’s on sale

Interaction started out well but turned into a blame game. The issue with the outer container wasn't even addressed.

Could not pull apart myself!!

I guess it was bad luck but I ordered my grayl and was informed the price was already reduced but 2 days later it went from 10% to 25% off so what do I return it and order a new one at 25% off? Or do you compensate me. . . I had two friends purchased these based on my recommendation at 25% off I guess we will see how it works when I get it

Yes the best customer service! Prompt & Professional. Excited to use the product in the backcountry for archery Elk season here in Colorado, and all seasons

Great product and service!

I asked a question. I got an aswer. Since then you ste spamming me daily with offers and emails. bplrase stop. I will not buy from a spammer

Love the Grayl. Worked initially like a charm but after 20-30 presses of “clear” water it became very difficult to press. I contacted grayl and they sent me two replacement cartridges, which was great. Love the product concept but wish the filter lasted Longer.

Contacted customer service two times regarding my order to make adjustments. I received a reply and resolution in less than one hour from when I submitted my requests. The responses were both professional and courteous. The products I ordered exceeded my expectations, very high quality and as described on the website. I highly recommend Grayl, a five-star company.