I submitted a question about my order and it was answered immediately. Very quick response. My order arrived quickly.

Excellent delivery time, no issues.

I asked for information about how an older model and how to get a replacement cartridge and I have gotten an answer quickly. Super nice! An idea for a archive page with all the models could be a nice idea.

I heard back from Travis very quickly after my inquiry, and he was very helpful. I didn’t expect such a rapid response from an online form. Impressive customer service!

Best customer service ever! My problem was solved within a few hours! Amazing!

Received the product and went on sale a month later as it was over 30 days there was no price adjustment! Note only buy when it’s on sale

Interaction started out well but turned into a blame game. The issue with the outer container wasn't even addressed.

Yes the best customer service! Prompt & Professional. Excited to use the product in the backcountry for archery Elk season here in Colorado, and all seasons

Great product and service!

Contacted customer service two times regarding my order to make adjustments. I received a reply and resolution in less than one hour from when I submitted my requests. The responses were both professional and courteous. The products I ordered exceeded my expectations, very high quality and as described on the website. I highly recommend Grayl, a five-star company.

⭐️⭐️⭐️⭐️⭐️ Excellent Customer Service I had an issue with my Grayl water bottle filter where it became extremely difficult to press. I was literally having to stand on the bottle to get it to filter, so I reached out to Grayl and included a picture showing what was happening. Travis got back to me in less than 24 hours, which was already impressive. He asked me a couple of questions about how I was using the filter and the water sources I was filtering, and we went through everything together to try to determine what was causing the problem. We determined that the filter was most likely clogged, but it’s entirely possible I just happened to get that 1 in 1000 filters that had something unusual going on. What really impressed me was that I never even had to ask for replacements. Travis simply offered to send me two replacement filters at no cost so I could get back to using my Grayl. That is what I consider exceptional customer service. Travis was responsive, professional, genuinely interested in figuring out the problem, and went above and beyond to make it right. Huge thanks to Travis for taking care of this. Customer service like this is exactly why I’ll continue to support Grayl!

I like the idea of filtering viruses out of the water I drink.

It leaks. The only thing customer service told me was that the filter is too old and I need to replace the filter. It leaks even with the filter not installed. So it is useless even as a water bottle. I cannot recommend Grayl to anyone based on my experience.

Great product and great service!

Received a canned response. No thought or questions about my query. Not impressed in the least.

Received a canned response. No thought or questions about my query. Not impressed in the least.

Super fast and good support. Five stars, highly recommended.

Customer service replied to my inquiry in a timely manner.

Just awesome!!!!

They back product 1000 percent and the product is Awesome !