Can you give more the 10% off I am a disabled low income 70 year old so I am on a very tight budget but I am a member of a prep group I can show them how it work and possibly get you more dales

Just did this already. Great product tho. Highly recommend.

Hi. Your customer service has satisfaited my request. It was fast and clear explanation. Thank you indeed. Dario

Best CS, awesome company and products

excellent

Fantastic customer service

The follow up information about excess silicone lubricant that could be on the o-ring did the trick. After wiping the o-ring and rewashing the inner and outer sleeve, the filter worked.

Customer Service result is 5 stars. I ordered your product online and thought it would arrive in time for my trip based on the website delivery date. When I realized it wasn't going to make it in time, GRAYL had it shipped back and refunded my money. Thank you. Suggestion: Have more accurate delivery dates on website.

Love it! Wherever I travel I know I'll have safe drinking water. Perfect

Customer service was very fast and immediately solved my issue.

Still leaking and no reply from travis

Yes, absolutely. I contacted Grayl Europe about a leak on my GEOPRESS™ (purchased in March 2023) and the customer service was excellent — quick to respond, clear, and the warranty replacement (outer cup) was arranged without any hassle, even though my original color wasn't in stock. Daniel handled everything professionally and efficiently. This kind of support really reinforces my trust in the brand.

A very good service with all the detail i asked for

Excellent CS

I’m very happy with the customer service. I had an issue with my Grayl UltraPress bottle and the warranty claim was handled quickly and smoothly. The communication was friendly, helpful and professional. Thank you for the excellent customer service and for resolving the issue so quickly. I really appreciate it!

Grayl refused to allow me to return the Grayl Geopress and instead sent me a new filter cartridge which I have no intention of using because the Geopress failed on my first use of it on a backpacking trip and I have no intention of ever using it again!

Hi, I just got it and look forward to putting it to use and see how it works. Looks a phenomenal great quality.

Easy to use. Fast service always quality products!

Quick reply and issues were addressed.

Shipping was super fast which was great since I needed my new lid pretty quickly. It’s embarrassing when you lose a component even though you’re a freak about keeping everything in its place.