Timely service and accurate description on the site

Great 👍 I will try to remember to update when I get to actually "use" it.

Products sink or swim on the strength of their after-sales customer service, and Grayl earns serious props here. I had a billing issue that was handled quickly and without fuss by their team (shout-out to Travis B). As for the bottle itself, I bought it for my daughter for a three-month trek through the Andes and the Amazon. Wanted to wait until she got back to get the scoop. It didn’t fail her. As other reviewers have noted, it does take more effort to press and filter than the marketing might suggest, and that will vary by user strength—but credit where it’s due: the design team created a genuinely thoughtful, one-stop solution that delivers real peace of mind. There’s not much more to add. We liked it enough to buy another for our bug-out kit, and you really can’t go wrong with this product. Even better if you catch it on sale. For the price of a nice dinner, you get clean drinking water anywhere, with no power required. Nuff said.

To have the water bottle where you dont have to remove the backpack, slingback, etc is great.

Travis responded and answered all of my questions. Because of him, I will be purchasing directly from Grayl!

Thank you

Great customer service, fast shipping, and awesome products!

I had a broken snap on the Mission Sling, and grayl replaced it with ease and immediately. Thank you Grayl

Great, friendly customer service!

Great service.

great product performs well

It is my first time purchasing from GRAYL and I am very satisfied. I will be back !

Great products and great shipping.

unsatisfactory response

Easy to order and kept up with shipping and delivery status

Hit a song but got it figured out

Great products and fast shipping.

Great products and fast shipping. Grayl is one of my go to companies for outdoor gear.

My questions were answered with patience.

Only issue is mine didn’t come with the updated cook lid for the coffee press as advertised