Exceptional customer service. Fast response times. Should be 10 stars

My question was very fast and best answered.

Yes…. Fast Reponse appreciated. Thx.

Fast shipping

Thank you for your quick response!

I had an issue with my original Geopress which Grayl helped me troubleshoot. Unfortunately, I was not able to get the problem resolved, so Grayl sent me a free replacement which works wonderfully.

great product and customer service.

I have an old bottle that isn't listed on the website. It needed a new filter cartridge. Got a fast response on what current cartridge should be compatible and later help with getting a discount when I couldn't figure out the website. things couldn't have worked out better.

Mir wurde direkt geholfen und ohne wenn und aber einen neuen Außenbehälter angeboten, da sich meiner, trotz komplett zusammen gebaut, bei Lagerung verzogen hat.

Excellent customer service! Quick shipping too! Love Grayl! Highly recommend!!!!

Grayl, in the form of Scott Rolfson, got back to me faster than I could get back to him, answering my question perfectly, and then having a nice conversation on Grayl and traveling. Really amazing service. . .

High quality products. Fan for life!

Shipping was perfect! Any questions I emailed were answered by a human and fast! Easy to use!

Timely response to my concern via the website and replacement Ultrapress sent out right away. Good experience

Customer service was very helpful in enabling me to reroute the delivery

Leaks

I had problems with my Grayl Geopress leaking and being very hard to fill. The representative provided several trouble shooting tips. Sadly, that didn’t seem to remove the problems. A replacement Geopress was sent and received in short order. I’m very impressed and thankful for the excellent service.

Excellent customer service. Scott is a great rep and very understanding. Thank you!

I’ve been using Grayl products for MANY years, and they are a no-brainer solution for clean, drinkable water - ESPECIALLY when camping, fishing or traveling. Lightweight and portable. That alone is worthy of 5 stars, but not the primary reason for this ranking. I emailed them that I had a problem with one of my purchases, and they replied IMMEDIATELY with follow up questions and a solution that demonstrates their customer focus. It doesn’t hurt that the CS rep was extremely cordial and friendly. BRAVO!!!

Amazing customer service